Banned accounts

[JunseiKei]

The White Mage one was the best. Props to that girl.

Saddest part was Yoshi admitting AST heals just as strongly as a WHM and to please trust in him in the future.

Yoshi please! ;^; My li'l WHM heart is shattering. *Sobs in a corner.*

...But yeah, some of those questions were pretty cringe-worthy.

[Claymore65]

Not going to lie, that Q&A was a mess. The questions barely related to Stormblood. The "Customer Support" questions was just the icing on the cake.

[Lunafreya]

Those questions were terrible.

[Youkulm]

Sadly customer support is a huge issue. Dude asked the wrong question, in my opinion, but brought up a good topic.

The Customer Support for this game is terrible. I have had so many friends temporarly banned or suspended for credit card issues they could not control.

There was even an issue highlighted recently by a community member on the ffxiv reddit ( I dont have the link on hand im sure someone else will post it eventually ) about how difficult it was to get his account fixed for a credit card charge back he did not authorize.

( went back and found it for those curious: https://www.reddit.com/r/ffxiv/comme...ity_organizer/ )

[Tsubaki75]

Someone had the balls to actually ask Yoshida on the Q&A panel about getting his banned account back at PAX. The salt is real.

His acct wasn't banned, he clearly said that he took a break for a year and when he wen't to resub it was gone

[Ririta]

His acct wasn't banned, he clearly said that he took a break for a year and when he wen't to resub it was gone

Did he use that "cancel service account" button?

Somehow it was easier to find than the unsubscribe button.

[Lexia]

Did he use that "cancel service account" button?

Somehow it was easier to find than the unsubscribe button.

How it one easier to find then the other? They sit right next to each other

[Ririta]

How it one easier to find then the other? They sit right next to each other

http://www.purplefreak3.com/FFXIV/mo...on-account.jpg

Past tense.

I wish I had a screenshot of old MogStation.

[Dustytome]

How it one easier to find then the other? They sit right next to each other

That actually seems like a really bad idea. I'm not sure where I'd put the cancel service account option, but right there is just asking for someone to use the wrong one.

[Chevronone]

Seeing as though some players have been banned (temp and perm) for what some would consider trivial reasons better dealt with by less extreme methods (e.g. using profanity in a game that has a profanity filter set to default, using a macro with more than 3 lines, rolling need in a greed only party - I've seen streams and had friends this happened to) SE's whole banning process needs serious revision/oversight. It seems based upon what mood the particular GM is in who is reviewing the case rather than strict guidelines.