Banned accounts

[Kuroneko_Jutah]

Snip

It sounds to me like someone at Squeenix NA shit the bed when they were hiring customer service/gm/forum staff, then. It's pretty awful if you have to go to those lengths to get a reply, and even then you run the risk of retaliation if you complain too loudly about it.

[alimdia]

It sounds to me like someone at Squeenix NA shit the bed when they were hiring customer service/gm/forum staff, then. It's pretty awful if you have to go to those lengths to get a reply, and even then you run the risk of retaliation if you complain too loudly about it.

Eastern companies don't seem to realize how much western people value customer support, Blizzard support is just amazing.

[Kaethra]

Eastern companies don't seem to realize how much western people value customer support, Blizzard support is just amazing.

I've had good experiences with Blizzard. Fast.

SOE (now Daybreak) was also pretty good. Had to call in a character transfer from one account to another (only company I know that will do this), on EQ2. And they were really quick and polite about it. They don't simply allow the automated service do that one, for security reasons. But its one of the services you can do over the phone.