Quote Originally Posted by Ninix View Post
... En Masse ... all respond more quickly and are much more accommodating...
Worst customer service I've ever had. My most favorite terrible moment was when I was asking for a 1 year old ban being lifte on the forums because my complaints had actually been fixed during my ban period.

- I am sorry, we can not remove the ban, because you are banned.

So according to En Masse support, they can only lift bans on people not banned.

For the record, I was banned for being constructive on topics En Masse didn't want to admit was bad. Which on their end means I was just negative and complaining about things that were fine.