The Customer Comes SECOND

[NorthernLadMSP]

Sorry, OP I don't agree with you at all. I purchased the three pack to get rid of Miquote to change to Highlander. I got everything just the way I wanted it except I ended up not liking my Highlander's eye color. Since you can't make that change at the aesthetician I just used another Fantasia to correct it, never expecting for SE to fix the choice I had made.

[Starplayer]

I think it's bs. Verlynth should be given a full refund because he made a reasonable, logical assumption that the ears of his character would remain consistent regardless of what he's wearing. SE should recognize this and give the man a refund. Is it really gonna hurt you that much to do this small thing for him?

[Narissa]

Fantasia was restored before because it was impossible to obtain another one after using the first one, and hence if someone said they made a mistake on the character they wanted, the item was restored as an act of good-will. No way is everyone entitled to get SE correct their every mistake. If they get help, that's good, but it should not be an expectation.

TLDR: Act of good-will/privilege VS entitlement

^
This.

Read it and move on, I don't know why this thread is expanding out 6 pages, you got the perfect answer for it on the 2nd page from Pantz.

[F3rd1nand]

Starplayer, you may want to edit your post and fix the quote. o.o Something went wrong and I know you quoted "Shioban"'s message, but it ended up looking like your own words (and maybe a lot of people will think so, taking in consider in many other Threads, they just skip almost everything and go to the latest pages).

Just a heads up since your opinion is different from Shioban's.

[Starplayer]

^
This.

Read it and move on, I don't know why this thread is expanding out 6 pages, you got the perfect answer for it on the 2nd page from Pantz.

It's expanding because the OP isn't satisfied with the answer, nor should he be. Is it unreasonable to assume that your character's ears will remain consistent regardless of what he's wearing? Not everyone sees things through your perspective so stop being so condesceding. Just because fantasia is now sold, doesn't mean the man can't ask for a refund if he thinks he deserves one. If you buy a new sweater without the ability to try it on and then realize that it doesn't fit, should you not be allowed to return it? Should the store be able to turn you away simply because they're selling it? The logic on this thread is seriously lacking

[Starplayer]

Starplayer, you may want to edit your post and fix the quote. o.o Something went wrong and I know you quoted "Shioban"'s message, but it ended up looking like your own words (and maybe a lot of people will think so, taking in consider in many other Threads, they just skip almost everything and go to the latest pages).

Just a heads up since your opinion is different from Shioban's.

I just deleted it. Thanks for the head's up

[KaiKatzchen]

You actually get warned on the page you can purchase them, before using them and AFTER using them that it's a ONE TIME CHANGE.

If you didn't have the diligence to make an alt to check if the character was up to snuff then, it's completley on your shoulders.

This is lovely idea. I am doing this EXACT thing. I'm thinking of changing from Miqo to Elezen female, but I am unsure of if I will like it or how it will look. So I made an alt character and I am trying it out. That way I know 100% I am satisfied.

Once I am, I'll delete her and change my Miqo (if I decide too) using my saved data. This way, seeing it is a 1 time thing and:

1)I can't assume SE will care (or do anything) if I like it or not
2)I don't want to spend 20$ in all if I don't

I know I'll be satisfied. +1 to you for a good idea that I have been doing for a few days as well.

[Narissa]

@Starplayer

No the OP assumes that everyone who has ever used their one-time only restoration ticket on a Fantasia before they were buy-able, abused it and got it back but that's not the case. The people he knows that abused it, do not make up the entire population of people that claimed it back legitimately... For example a friend of mine lost his via an error popping up on the screen just as he clicked on it, it crashed his game and when he logged on, he had no option to edit and the Fantasia was gone from his bag.

He now wants to follow in his friends foot steps and abuse the system aswell to fix a minor change that he agreed upon when he made the change, but SE said no to him and he can't accept that.

[KingOfAbyss]

OP stopped being on this thread after page 2.

Guess he knows the community isn't with him; same opinon for me, as you can:

1- Create an Alt

2- Before accepting changes, you can still cancel that action.

I am working in the customer services since 20 years, and NOPE, the client isn't always right.

If it's obvious and you have it in your face and you still click it: your fault.

If your character becomes bugged/can't play the game - another matter.

Pure esthetics? That he agreed? Hmm..

[LineageRazor]

I'm on the fence about this issue. I originally thought that SE would allow a one-time restore for any reason. That's the easy way to do it, and when it comes to customer support, SE usually takes the easy way.

With this, though, it seems that SE is actually paying some attention to what people are using their one-time restore for. I consider this a GOOD thing, as it avoids abusive situations where a player, for example, sells a valuable item and then uses the one-time restore to reobtain it and sell it again.

Honestly, I think that using the one-time restore the way the OP wants to is a horrendous waste of a very valuable "oh crap" feature. I'd much rather save it for a REAL crisis, like accidentally dropping a Relic weapon in its thirtieth upgrade form years down the line. You can acquire more Fantasias easily, but building a new relic from scratch is a bit more troublesome.

I also believe, though, that individuals should be perfectly free to shoot themselves in the foot if they really want to, though, and therefore see no reason why SE should deny this horrendous waste if that's what the OP really wants.