The Customer Comes SECOND

[Macka]

Entitled is just a bad and overused word for "I really like this, please stop saying mean things about it". As a company though, these are the kinds of costumers you want, people who'll just buy your products and defend them without ever questioning anything.

Let me ask you what has SE done wrong in this situation? Let's say I go to a restaurant and order a medium rare steak. I get it it's well done but I eat it anyway. Do I have the right to ask for another steak after I completely ate the first? I think not.

[Roris]

Let me ask you what has SE done wrong in this situation? Let's say I go to a restaurant and order a medium rare steak. I get it it's well done but I eat it anyway. Do I have the right to ask for another steak after I completely ate the first? I think not.

If that same restaurant offers a one time free dish to all their customers, then yes, yes you do. If that same restaurant suddenly decides a particular dish isn't included on that one time free dish offer then yes, you also have the right to question why, especially if their official policy doesn't mention anything about that change.

[Naus]

If that same restaurant offers a one time free dish to all their customers, then yes, yes you do. If that same restaurant suddenly decides a particular dish isn't included on that one time free dish offer then yes, you also have the right to question why, especially if their official policy doesn't mention anything about that change.

But he didn't discard or lose the item. That is when they do the item restore. In this he used the item, but he did not lose it. Sure he was unhappy an item, but he doesn't fall within the terms for a restore. In the past they may have but that was because the item was limited to one, and you couldn't get more, so it was good faith that they would restore it.

Also I'm not entirely sure that this was his first restore. To me the wording is a bit ambiguous that it might be, or it might not be.

[Kiokin]

Stuff

No, a more accurate analogy would be this: Long-time customers get a free limited edition steak, and if the steak isn't to their liking, they can get one more. Later on, the restaurant decides to start selling the limited edition steaks. Naturally, now that there's money involved, they see no reason to give them a free steak if their first steak sucked, because now the supply of steaks has increased and isn't as rare as before.

To the OP: I'm not quite sure why you're faulting a company for trying to make money. That's the #1 reason it exists. As much as you'd like to believe that they're there just for you, they aren't. You could have easily made a different character and checked your goofy robe thing if it was really that serious, but you didn't. Sucks to be you.

[MeiUshu]

Let me ask you what has SE done wrong in this situation? Let's say I go to a restaurant and order a medium rare steak. I get it it's well done but I eat it anyway. Do I have the right to ask for another steak after I completely ate the first? I think not.

no once you ate it BUT when you cut it first and saw it awsnt raw as you asked you can return it ....so in your example, poor example to be honest, you cut it before realizing it wasnt right as you asked...raw doesnt mean uncooked btw..so in essence you used the product and returned it cut so modified from its original appearance

I understand what you said but your example is poor

Mei