SE's customer support really is the worst. Of all the MMOs in which I've needed to interact with customer service, SE has been the slowest and least helpful. Blizzard, Arenanet, Trion, En Masse, hell even Carbine (who's customer support staff are swamped because the game has just launched) all respond more quickly and are much more accommodating, especially when it comes to item restorations. None of these companies put a hard "one-time" limit on restorations and don't put stupid restrictions like this on them. Hell, Blizzard has even an automated web service that allows you to restore accidentally deleted, sold, or disenchanted items once per 30 days. Not that SE should go that far, but it wouldn't kill them to be a bit more helpful.