The Customer Comes SECOND

[Verlynth]

I have been done a severe injustice by Square Enix. My satisfaction is trumped by the money that SE so desperately wants. I recently bought a Phial of Fantasia to change back to Elezen. I figured that the ears of an Elezen in a hood would be delegated not by a preset number, but by the length I chose. It's not like I can see how my character will look in a certain outfit.
I sent in a request to have my Phial restored using the one time item restoration feature, knowing others who had done the same and been given what they desired, but was rejected. Why? Because I "used the item correctly". See the picture.

Have I been turned down because the Phial is now a precious income for SE? Did it not before have a price tag on it? If only in loose manner? I know that others have gotten their Phials back after using them "correctly". Either everyone who asks for it gets their Phial back when they do the ONE TIME restoration, or no one does.

[Najara]

I'm sure they've become less inclined to oblige since you're now able to buy Fantasia. And there's nothing wrong with that.

/thread.

[Moheeheeko]

"Im mad because when I wear a cloak my ears arent long enough"

Wow...just wow

[Vallug]

So wait..you changed yoru character and it wasnt how you wanted or what? I am a little confused.

[Macka]

It sounds like you used it correctly. If you didn't like how you looked when checking the ears why did you finalize the change instead of backing out and starting again? Clear case of I messed up but I want you to fix it. Oh, you not going to fix it? Injustice, I demand equal rights. What's the bbb website I'm reporting you bad customer service.

[Verlynth]

So you see nothing wrong with them giving the cold shoulder to a paying customer? Who has shelled out money for a game, and is now denied satisfaction? Not for any reason, but for their need to make more money? I do believe how they answered me would suggest they should not be doing item restores at all. For instance, you bought the wrong Soldiery item. YOU clicked the wrong item. The soldierys were used correctly though. So if you sent in a request to be given the proper item, you should be denied. Am I not correct?

[Roris]

That's sad, one time item restore should apply to every item, I guess it really is because they just want the money now. As usual just ignore the typical apologies.

[Verlynth]

I would have went into more detail if I was not limited to a certain amount of characters.

@Vallug I changed from Elezen to Hyur. Then from Hyur back to Elezen. I was under the assumption that ear length in a hood would be determined by the length of the ears, not by a preset graphic. So I switched back from Hyur.

@Macka I did use it correctly. But so did others, did they not? I know people who have been given their Phials back via the item restoration. I was not able to check whether or not the Elezen's ears would look the way I wanted in a hood because you aren't allowed to wear clothing during the process of changing your character.

[Verlynth]

I do not feel that I am entitled to anything, but the fair treatment of all.

[Pantz]

Fantasia was restored before because it was impossible to obtain another one after using the first one, and hence if someone said they made a mistake on the character they wanted, the item was restored as an act of good-will. No way is everyone entitled to get SE correct their every mistake. If they get help, that's good, but it should not be an expectation.

TLDR: Act of good-will/privilege VS entitlement