Account suspended, help?

[Kaeda_Valentyne]

New to the whole forum thing, but I have a question was it a credit card or a debit card?

I ask because something similar happened to me with my debit card and the whole thing with Target, resulting in a missed auto bill pay. After that I had it changed to auto draw from my account not the card number so something like that wouldn't happen again.

I brought it up because it might be a better option for SE billing if you could choose to auto pay that way. Then no ones subscription would not be paid because they forgot about getting a new card number. SE would get their money on time and players could continue to play the game

[Tooka]

It was a credit card . My CC cannot find a charge back, se insists there is one and apparently even if I wrote the letter they can't guarantee I will get my account back. It would also take a month just to find out the outcome. By then my fc would b so far ahead of me and probably I would have lost interest anyway .

[Teppie]

Yeah, I know it sounds whiny in a way and I almost want to do what they want but it seems a matter of principle now. I'm not at fault, why should I jump through so many hoops just to pay them? If I could do it online or through phone I'd even be happy to pay a fine but their system just seems archaic, inefficient and places the blame and responsibility on me when I'm not at fault .

If square did to me what they're doing to you, I wouldn't even try as hard as you, I'd just give up and never touch a square enix game again.

[Tooka]

I wouldn't normally be so persistent but I've been playing since beta. I didn't play 1.0 because the beta was terrible and I had high hopes for ARR. Now they tell me that the payment came from some other card. I give them all my card numbers, they say none of those is the right one. They won't even tell me if the card used was on my name... The SE account gives me no details just no recourse. So after all, no resolution possible anyway.

[Sove92]

I wouldn't normally be so persistent but I've been playing since beta. I didn't play 1.0 because the beta was terrible and I had high hopes for ARR. Now they tell me that the payment came from some other card. I give them all my card numbers, they say none of those is the right one. They won't even tell me if the card used was on my name... The SE account gives me no details just no recourse. So after all, no resolution possible anyway.

They cannot legally tell you whose card was used for the payment.

[Quiz]

Chargeback never leads to a permaban. Your account gets frozen until you pay the outstanding balance in full and have a new subscription.

Any situation of it I've ever heard of anyways (a dozen or so in XI) always resulted in the person being told it was an irreversable permaban. And like they told tooka, it will lead to a permaban

[Sove92]

Any situation of it I've ever heard of anyways (a dozen or so in XI) always resulted in the person being told it was an irreversable permaban. And like they told tooka, it will lead to a permaban

Depends on the company. Chargebacks cause extra fees to the company and the company I volunteer for (GM-style job) simply bans the account until the original payment + fees (5€) have been paid.

[Awrini]

Should've bought a security token. Sounds like someone hacked your account made a payment and did a chargwback... Sucks but some people are just evil.

[Quiz]

Depends on the company. Chargebacks cause extra fees to the company and the company I volunteer for (GM-style job) simply bans the account until the original payment + fees (5€) have been paid.

Makes sense. I just brought it up since XIV and XI were both SE and it'd make sense for the policies to be the same based on what I had witnessed in the past.

[Tooka]

They cannot legally tell you whose card was used for the payment.

I just wanted yes or no, was the card in my name. It's just so frustrating after being a fan all these years, playing the console games, playing xi and having had no history of issues that absolutely nothing can be done. I'd be fine with a penalty fee and only being allowed to pay with crysta from now on, idk, something!