Account suspended, help?

[Yurimi]

If they don't want to play nice with you then play mean with them, do a full charge back of everything the company has charged you, who needs a refund take it all, SE already says you did it so why not make it true.

[Estellios]

Hopefully a rep or someone that can help Tooka out is able to see this. It's really disheartening that we finally find a FC member that fits in really well with our group and we are finally able to run content at all and this mess happens. The possibility that she will lose her character permanently without any sort of way to get it back is atrocious considering both the fact that this game takes as much of a time investment as it does and the fact that this is likely an error on SE's part that Tooka has nothing to do with.

[Transmigration]

People get suspended/banned all the time for no reason other than suspicion. The sad thing is that SE's customer service is like banging your head in to a solid wall of rusty nails. I reeaaally miss Blizzard when it comes to service. It's incredible how nice, accessible, and prompt that company is with their customers. They truly go beyond what you'd expect from a game company.

[Estellios]

Regrettably Tooka can't even reply on the forums becuase now she's not allowed to post as her account isn't active, at least when she told me about this yesterday.

This makes no sense SE, she was playing without issue 2 days ago.

[Tooka]

Ha! My pc bypasses the ban since I never logged out. I cannot log in from my phone so if someone this session drops I'll be out for good . Nonetheless rogue lala will tell her story...

So By now I've made about 10 calls to SE and 10 calls to Chase (who have been nothing less than awesome throughout this ordeal). Square finally told me that somehow the payment made in April was with a credit card from Chase with my name on it, after calling them 10 times and having them be annoyed every time I say my name . So I thought, ok, maybe Chase is wrong, there's another number or something and I just don't remember and it is my fault, I'd be cool with that and take ownership. Chase checked under my social security number and I have no other accounts with them at all besides the ones I gave them which they say are not the ones that issued the charge/chargeback. At this point on my accounts that are verifiable through my social the payment for April was just never charged by SE.

SE refuses to talk to Chase even though chase is willing to call them. SE does not include the last 4 digits of the card used to pay in your statement or email confirmation of payment. Every other merchant does think Amazon, Newegg, etc. So they cannot give me any more information and say that somehow Chase LOST this transaction. Seriously, Chase Visa, who handles millions of customers cannot find or lost a transaction after I spoke with CSRs, manager, fraud division and dispute division.

At this point, forget my character, I want to know how is there a card from a bank I use with My name on it used on another one of my accounts that is somehow not linked to my social with Chase. If something smells fraudulent it is this. They claim they cannot give me the last 6 digits for security reasons but they also says they either don't keep or don't have access to IP logs or any sort of transaction logs for my SE account. IE they cannot tell me if the access on the day that the credit card number was changed was from my usual IP. I am not sure if they have a fraud's department but I am going to try to see if they do because now I am worried about identity theft, etc and not only having access back.

It's been frustrating, infuriating and now scary and they just won't help or even talk to Chase. I'm at a a loss but I will keep trying to find out how can something like this happen because it just doesn't make sense. If I do lose access I'll try to update through Estellios if that's ok with him. Thanks for keeping the thread alive, the sympathies and support.

Warmly,
- Tooka (still home today with a sick baby on my lap while I'm on the phone, good thing baby's just sleeping while she recovers so she doesn't see me so upset lol)

[Estellios]

Good to hear from ya Tooka. Hope the baby feels better soon!

[Black91CRX]

My account was suspended after I downloaded and installed 2.28 All I had to do was log into Mog station and update my password. No harm done.

[Tooka]

That's the first thing I did but nothing happened. I think my first mistake was to call them. It's only been harder and harder the more I call. It's also quite terrible to feel their animosity and irritation the second they know who it is. I just want the problem fixed and to find out how and where this unknown credit card with my name which no one has record of appeared on their system....

[Mogi]

All this shows is that SE is lazy when i got a ban i ended up doing a live chat and lol that was hell on earth and after that i told my self if i ever get a other ban i'm walking :P i do hope things work out for you as this all sounds so un fair best of luck

[Tooka]

I just found the email for complaints/concerns on their security policies and sent an email out. I'm trying to keep level headed before I call them to say Chase has no record of any other account under my social. They are just going to laugh and curse me in the call room I am sure. At this point forget the character I just want to know how is using my name and somehow getting access to my accounts. SE account might be trivial but other accounts might follow. I already changed all my other passwords. So frustrated!!