Account suspended, help?

[Tooka]

I checked all my accounts, I have no other means of making a payment so it is a little sketchy what happened. Especially since no one else had access to my account, not even my husband as he has no interest in pve games.

[Yurimi]

I just wanted yes or no, was the card in my name. It's just so frustrating after being a fan all these years, playing the console games, playing xi and having had no history of issues that absolutely nothing can be done. I'd be fine with a penalty fee and only being allowed to pay with crysta from now on, idk, something!

This is SE support we are talking about where its less work to start from scratch then get the result that is fair for both parties. Heaven help anyone who gets Jordan G. as their support rep.

In any other game the first thing they would do is check your IP logs to see if any unusual activity has taken place. For SE its nope sorry you did it and we dont care lalala WHY DONT YOU LOVE US ANYMORE.

I compare this games customer support quite often to Blizzards, Wildstars, and even back in the day games like rift at least when they couldnt help you decently you would get credit to the in game shop. I know the hardcore defenders of SE will attack any naysayers but please understand from a business standpoint customer support is a basic level service its not something you can simply shrug off. This above any in game complaints is the one place they need to step up first. Other companies do far better at making sure that if their customer has an issue they are assisted in a way that helps maintain them as a customer. My account was banned because of illicit action on WoW 15mins on live chat with teir customer support they pulled the IP logs to find I was logged in via a foreign IP address and the account termination was reversed all my items were returned and I was able to continue playing less than 30mins later. Had an issue in wildstar where I couldnt play on the EU servers do to region locking the accounts during beta. 2 days after headstart they manually swapped my account and my game to the EU region so I could play with my friends (and were very apologetic on the turnaround time even though they were swamped do to it being a new launch game). This is the biggest and most legitimate complainted anyone can have against SE. They have extremely subpar customer support within the industry.

[Tooka]

If I got possessed and decided to stat over, since the account is banned, would I need to buy a new copy of the game?

[LyrioDC]

I believe you would have to buy a new copy of the game I'm sorry this happened to you and good luck getting it all sorted out >.<

[Yurimi]

If I got possessed and decided to stat over, since the account is banned, would I need to buy a new copy of the game?

Yes you would need to buy a new game, and create a new SE account.

[Teppie]

Hey Tooka, I see you're on Hyperion, if you plan to get the game again and start from scratch I'd be more than happy to help you get back to 50.

[Yurimi]

I too would be happy to play around on a new server and meet new people and dont mind starting from scratch to do so though this character will still be played mostly =P

[Teppie]

I too would be happy to play around on a new server and meet new people and dont mind starting from scratch to do so though this character will still be played mostly =P

Go for it, who knows maybe you'll like it so much you'll transfer over :P

[Tooka]

Well, this will be my last attempt tomorrow, I will gather all the credit card numbers I've had since the beginning of the year from my cc companies. I'll have them check all if none of those is the right one then my account was definitely compromised. Maybe that will provoke some action? Who knows, at this point maybe a new game might be better. I was so close to my animus weapon and I cannot see myself going through all that again.

Thanks for the sympathy and empathy. It's just hard to lose the little bit of me time I get every day after work and kids hehe.

[KoujiMoreno]

If you can't get it back, I wouldn't go and give SE more money by buying another copy. There are other games out there IMO.