Account suspended, help?

[Mcshiggs]

I thought you would get an email telling you why your account was suspended and for how long.

[Massterchef]

If you logged in on a different IP, then your account gets automatically suspended which i suspect is the reason if you were using WTFast. You should get an email to reset password, reset your password, then Tada, you can log in.

[DoubleT]

I thought you would get an email telling you why your account was suspended and for how long.

^^ this is correct, check your email, they don't just ban without telling you why.

[Tooka]

Thanks! I filter all SE emails so it didn't pop on my inbox. After I pay and with Crysta since for some reason they don't want to accept my credit cards they claim there was a chargeback on the account.... I have a receipt from Ultimate Pay confirming the payment. How hard can it be to pay them to play the game!?!? At least it happened on a maintenance night...

Thanks for reminding me to check the folder for SE emails .

Tomorrow, if they give me too much trouble I'll just put my 3yo on the phone to ask them why 3 million times! (Good thing I did all my roulettes except trials this morning ^^

[Ruri]

Tomorrow, if they give me too much trouble I'll just put my 3yo on the phone to ask them why 3 million times! (Good thing I did all my roulettes except trials this morning ^^

LOL should record it if you do this

[Quiz]

Thanks! I filter all SE emails so it didn't pop on my inbox. After I pay and with Crysta since for some reason they don't want to accept my credit cards they claim there was a chargeback on the account.... I have a receipt from Ultimate Pay confirming the payment. How hard can it be to pay them to play the game!?!? At least it happened on a maintenance night...

Thanks for reminding me to check the folder for SE emails .

Tomorrow, if they give me too much trouble I'll just put my 3yo on the phone to ask them why 3 million times! (Good thing I did all my roulettes except trials this morning ^^

In XI of there was a chargeback then your account was irreversably permabanned.....good luck

[Tooka]

OK I'll have to ask, what's a chargeback? Like a cancelled payment? I am guessing this is error on their part since I have a receipt of the transaction. If this is somehow cause for perma ban I am going to be furious! In the last month, somehow my automatic cc payments stopped working, they don't know why, they don't tell me what the error means, then they tell me to pay with crysta and now this? ugh!

Edit: I just checked my cc statement and my payment to ultimate pay is there, not withdrawn ... I'll update with the outcome tomorrow....

[AlyssaFhey]

I thought you would get an email telling you why your account was suspended and for how long.

This is exactly what happens.

OP check your mail. Who knows maybe you misread it and it was just a password resetting issues (this has happened to me numerous times for no reason whatsoever)

[Quiz]

A chargeback is basically when someone says to their bank "I never allowed this payment!" and they take the money back. SE had it in the ToS (terms of service) that this would lead to an uncontestable permaban. I imagine it is th same for XIV. maybe the chargeback email is the closest they had as an error for you and you can get it fixed. Good luck though!

[Tatsuo]

A chargeback is basically when someone says to their bank "I never allowed this payment!" and they take the money back. SE had it in the ToS (terms of service) that this would lead to an uncontestable permaban. I imagine it is th same for XIV. maybe the chargeback email is the closest they had as an error for you and you can get it fixed. Good luck though!

Chargeback never leads to a permaban. Your account gets frozen until you pay the outstanding balance in full and have a new subscription.