Account suspended, help?

[DarkstarIV]

UltimatePay handles stuff like Ultimate Game Cards, so going to them is probably the way to get your refund or whatever. Have you tried submitting a support ticket to Square Enix through the support site?

http://support.na.square-enix.com/fa...28&id=496&la=1

[Tooka]

I've called them twice today and apparently refunds for any reason are against tos... I'll call ultimate pay if I can get the kids to sleep since the little one is sick and we're home today again.

[Tooka]

Any other game anyone could recommend for a FF fan ?

[Tatsuo]

A chargeback is basically when someone says to their bank "I never allowed this payment!" and they take the money back. SE had it in the ToS (terms of service) that this would lead to an uncontestable permaban. I imagine it is th same for XIV. maybe the chargeback email is the closest they had as an error for you and you can get it fixed. Good luck though!

Chargeback never leads to a permaban. Your account gets frozen until you pay the outstanding balance in full and have a new subscription.

[Tooka]

They did say if this happens twice u would get perma banned.

[KyrieBonvalet]

I'm sorry that this has happened to you OP! I don't understand why SE wouldn't tell you to just change your credit card on the MogStation. Because of the Target thing I got sent a new card as well and noticed that one day I couldn't log into FFXIV. So I just logged on to the Mogstation, changed my credit card and all was well. :/

[Tooka]

That's the thing I tried to change my CC but it didn't let me. It gave an error, I called, they said they couldn't give me details about the error, to use crysta and I guess I've discussed the rest enough. I'm very sad as I just beat T5 and was about to start on second coil with my new FC. Still I don't think the responsibility should fall on me, so I am taking my stand and not doing their dance. Sad nonetheless so see Miss Tooka go .

[Purplenum]

Or you could just handle the problem and continue playing, assuming you were having fun, instead of doing what you're very clearly trying to do right now.

[Tooka]

Yeah, I know it sounds whiny in a way and I almost want to do what they want but it seems a matter of principle now. I'm not at fault, why should I jump through so many hoops just to pay them? If I could do it online or through phone I'd even be happy to pay a fine but their system just seems archaic, inefficient and places the blame and responsibility on me when I'm not at fault .

[ispano]

Yeah, I know it sounds whiny in a way and I almost want to do what they want but it seems a matter of principle now. I'm not at fault, why should I jump through so many hoops just to pay them? If I could do it online or through phone I'd even be happy to pay a fine but their system just seems archaic, inefficient and places the blame and responsibility on me when I'm not at fault .

It's because most companies take chargebacks VERY seriously. I'm not saying you did it, but they're always initiated by the customer. Most companies refuse to do business with someone who does a chargeback in the first place.