Quote Originally Posted by Marleytiva View Post
I'm not a European player. I'm a North American player who sat on hold for almost 4 hours Thursday who hasn't had his issue resolved yet. I just don't see how making the problem worse is going to help.
It really isn't making the problem worse, it is more of making the company more well known of its issues. It's called Out Sourcing.

Option A clearly doesn't work, so go to Option B and let them know that Option A totally blows and forward it up the chain to fix it.