Lost free 30 days for accidentally registered to the wrong service account?

[Aivre]

I got a response from Michael Fahey:

His response is totally right, though. We wouldn't be so upset if we didn't really want to play.

[Seriat]

Attention EU players
Solutions to get a speedy resolve
Step 1:head to the support page and login then use the link below to register a ticket
http://support.eu.square-enix.com/fa...68224&ret=main
bottom link on the page is for wrong service account
(you must sign in before making the ticket for it to be linked to your account)

Step 2: head to the accessing the live chat
For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=496&la=1
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Once you have hit the chat line if you ended up with 5/2 at the end of the url you’ll most likely have 150 in the queue, at least 2 hours wait and as soon as you hit 0 you’ll find a lack of agents. The trick here for a speedy resolve is to switch queue use 5/3, 5/4 or 5/5 I used 5/4 and reached Cynthia in only 10 min waiting, and a further 5 minutes while she sorted out my problem

When you get to talking with a Support agent you’ll need to give them your ticket number, Square Enix ID, the registered email address and your date of birth so they can verify your account. So keep that handy

Don't suppose you know the alternate 5/#'s for NA users or where to find it?

[Aivre]

cool time for us as a gaming community to step. This can be one the biggest gaming stories of this week.

I hope you're not doing it just to, on the off-chance, make a good story though :P

[agentdice89]

NA RIOTS BEGIN TONIGHT (if we all haven't had our shit fixed by then)

[Seriat]

THE BIG TWO OH OH! DING!

[Aivre]

Attention EU players
Solutions to get a speedy resolve
Step 1:head to the support page and login then use the link below to register a ticket
http://support.eu.square-enix.com/fa...68224&ret=main
bottom link on the page is for wrong service account
(you must sign in before making the ticket for it to be linked to your account)

Step 2: head to the accessing the live chat
For EU accounts, you can try accessing EU Live Chat at 09:00-18:00 BST.. go to https://support.eu.square-enix.com/c...hp?id=496&la=1
Category - Account/Billing
Sub-Category - Account Creation
Details - Wrong Service Account

Once you have hit the chat line if you ended up with 5/2 at the end of the url you’ll most likely have 150 in the queue, at least 2 hours wait and as soon as you hit 0 you’ll find a lack of agents. The trick here for a speedy resolve is to switch queue use 5/3, 5/4 or 5/5 I used 5/4 and reached Cynthia in only 10 min waiting, and a further 5 minutes while she sorted out my problem

When you get to talking with a Support agent you’ll need to give them your ticket number, Square Enix ID, the registered email address and your date of birth so they can verify your account. So keep that handy

Bumping this for EU players.

[Matrinka]

He is correct, we all really want to play because the game is amazingly fun. However, we can't play because the company's customer support is going to slowly destroy the game. We need SE to address the matter and make things right. Since they're happily staying silent all we can do is pressure them into talking. We have no recourse other than sitting silently and taking it.

[Tershin]

So I have had two tickets open only to find out yesterday that all the tickets were cancelled without even an email to notify anyone. I just so happened to catch the post on lodestone which I'm not even sure that is the main FF14 website.... So after bouncing around their 5 different sites I have yet another ticket open, and of course NA support is unable to be reached on a Friday or a Saturday.

[Nejikun4]

SCOOP ME UP ON YOUR WAY PLEASE

NA RIOTS BEGIN TONIGHT (if we all haven't had our shit fixed by then)

[Seriat]

He is correct, we all really want to play because the game is amazingly fun. However, we can't play because the company's customer support is going to slowly destroy the game. We need SE to address the matter and make things right. Since they're happily taking our money all we can do is pressure them into talking. We have no other recourse other than sitting silently and taking it.

ftfy :P <3<3

Edit: typo