If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

[Zhexos]

Hello everyone!

Thank you for taking the initiative to gather similar issues into one place.

With that said, in order for our support team to better assist with each case, we’d like to ask users who are experiencing issues to create their own thread while adhering to the support template. Rest assured, the support team has continued to go through each thread while working remotely.

We will keep the thread open so that users can discuss amongst themselves (which is also the point of the Technical Support forum), please note that you will need to create your own separate thread in order for the support team to provide assistance.

We appreciate your understanding.

[bigheadbrandon]

Hello everyone!

Thank you for taking the initiative to gather similar issues into one place.

With that said, in order for our support team to better assist with each case, we’d like to ask users who are experiencing issues to create their own thread while adhering to the support template. Rest assured, the support team has continued to go through each thread while working remotely.

We will keep the thread open so that users can discuss amongst themselves (which is also the point of the Technical Support forum), please note that you will need to create your own separate thread in order for the support team to provide assistance.

We appreciate your understanding.

what do we do when our separate threads stop getting replies from mods because they can't help us any further? This thread is full of people who have their own threads and are no longer being helped once we point out this isn't a problem on our end. I understand what your roles are but at this point we would really like some actual information as to whether or not this is a memory leak or if it's something that can be patched to fix.

[bigheadbrandon]

I think I speak for most of us when i say we would rather you guys tell us you simply don't have any answers for our shared problems rather than just stop replying to threads when the template of responses to copy/paste runs dry.

[Raiya]

I get same issue, Ryzen 5 1500x first gen. RX480. Dx11, did everything everyone has listed here. No Luck.

I even did a system restore, removing everything i had, fresh drivers, whole nine yards.

It has gotten to the point where I had to actually make a forum account, and im on here to say i given up, and i just unsubscribed until Square Enix can get a clue and fix the issue.

This has wasted 3 days of my time,


DEALING
(This one was a BSOD thanks Square Enix!)



WITH



THIS

Dude this is just a suggestion of course but sometimes the best option is not to do a system restore but rather to nuke the drive entirely, do a CLEAN install of windows 10 first with the US, deleting all partitions on the OS drive as well (back up your documents first tho!) to ensure a completely clean install and clean install the OS and then the drivers.

If possible check other games just to be sure it's not a potential hardware issue as well those graphics look like artefacting as if the GPU is dying on you.

[Maeka]

yay. Another crash, just randomly, a week or two after the previous one. During this past week, I've put in several 5+ hour long sessions, no crashes at all. Then, today...

Turned my PC on, 20 minutes later, logged onto the game. Opened my crafting menu because a friend wanted to know if I had the recipe for something, CRASH.

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-03-26_14:14

ffxiv_dx11.exe + 318245
ffxiv_dx11.exe + 355C4B
ffxiv_dx11.exe + 355C2D
??? + 1D54883E70C

I wasn't even online for 30 freaking seconds.

It would help if the game give us any kind of usable data, like I don't know, a LOGFILE or something? Just saying "error" and dumping numbers that mean nothing doesn't help us.

Would like to note that other than 1 crash in Fallout4 (which is a Bethesda game, so go figure), no other game does this. I do a good bit of gaming in a week, and not one single game has crashed or error'd out on me. None. Absolutely none.

No overclocking, up to date graphics drivers, no temperature problems, everything under the sun disabled. Whatever that last ??? is, I have no stinking clue. But then it'd help if the game would actually tell me what it is.

[TheElementalFlow]

I'm paying for the game, but his patch has been making me depressed. It's been going on for more than several weeks without Square Enix addressing the issue or even having a hotfix for the patch.

I've basically done everything other people have done already and no luck. I can't really quest or play / do stuff with friends in game right now.

[Arisuka]

This crashing is still happening. I'm playing this game through Steam. I understand that you want to do something about cheaters but regular customers that follow the rules are also getting severely punished because "The game will be unable to run when there are applications or processes, etc. that interfere with memory. There are a variety of applications in Windows, and it is difficult to suggest a specific method of solving the issue.". I did everything from resetting IE, clean install, safe boot, reinstall Windows 10 etc. Nothing worked and I have to wonder if it's some core process in Windows 10 itself that is causing the anti cheat thing to trip off. I just want to play the game.

[SeoyoonRyuuLAMIA]

Hi people, I am back again, with my posts stated clearly of what I have done, I managed to be able to play the game for 5 days straight without crashing, and a minimum of 14 hours online in a day.

For anyone who did not see my previous post, I have tried many many methods but the only one that worked for me is fresh/clean install windows. After that, I did not install anything other than steam (i play on a steam version) and google chrome. This is the only 2 applications I have for the past 5 days. However, I woke up today and launched my com, the game has stopped working again, I crash with the same error upon login in (crashes at "Now Loading" screen). Same error as I used to have.

I was very confused why this happened, I have no updates or installation at all, I went to check my logs, apparently windows 'force' updated Windows Security at 5:20am (I played and slept at 6am). However logically speaking, this does not make sense as it should NOT be the cause of crash. I am gonna troubleshoot this further, if there is no luck, I would fresh/clean install again to see if it works. I hope any admin or SE can help us ASAP.

[Darkmoonrise]

Hi people,

I'm adding my testimony here. I'm crashing to Desktop with absolutely no error or warning on a regular basis. Some times it's after 2 hours of play and some time 1 second after logging in. And when I say 1 second, I mean it literally. Last Tuesday on E6S, I crashed mid fight (causing a wipe of course... again.... yay...), logged back in, saw one frame of the arena and then back to desktop. This happens everywhere: openworld questing, dungeons, raids, PvP, crafting, housing, etc.

What ever I'm doing there is this sword of Damocles above my head : will I be the wipe cause of this try? Will I lose my mats during this 80*** craft?

Oh and this since 5.1... this really "starts" to go on my nerves a lot. Actually, for the first time since I play this game, I ragequited it. More accurately, I didn't restart the game after a crash do to frustration.

I tried bunch of solution proposed here and there, nothing worked. Will try more, but I kind of lost hope.

[SeoyoonRyuuLAMIA]

Hi I am back with my update, honestly I dont know anymore. I have been playing games ever since I was young, played many different games from SA > LoL > D2 > OW > WoW > FFXIV.
I play usually on average 6-12 hours depending on my rl activity and I have never considered myself "addicted" to games.

Ever since playing FFXIV, I have been playing average 16 hours a day (also cause COVID lockdown), and I think I'm actually addicted to FFXIV, but having this issue happening over and over again. I no longer knows what my plan is from here on.

Back to the topic, I fresh/clean installed windows 10 again, it worked for 4 hours, crashed once and now i'm getting a (different) error, I crashes upon clicking "Play" button and the error is similar but in Japanese. I googled some solution and tried it, did not work.

I dont even know what to do anymore. 40 days of playing, and I have 473 hours in (19.7 days game time) and this is including a total of 5 days that I have not been able to touch FFXIV cause of crash.
I really dont know what to do at this point anymore, I love the game so much that I have already spent like 50 USD on mogstation items when I am still on "free 45 days" gameplay given by SE.
I am really lost..... where is my warrior of light, where is my warrior of darkness to help me out....

sorry for all the rants.... i dont know anymore... is this suffering even worth it? shld i just move to another game knowing that I given up on a game that I once enjoyed the most?