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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 3,053
    12-05-2017, 04:35 AM Go to last post
  1. STEAM-Square Enix Connection issue during Subscription Renewal

    I'm trying to renew my subscription but am running into this error, after entering my Steam credentials (and the code that they provide), I have...

    Started by ClaritySE‎, 04-07-2018 01:18 AM
    • Replies: 2
    • Views: 179
    04-18-2018, 08:14 AM Go to last post
  2. Unable to Purchase from Mogstation

    I created a ticket, but I'm hoping to get it resolved faster than 48hrs... I get the You cannot use this function. Please contact the SQUARE...

    Started by Panz‎, 04-10-2018 04:45 AM
    • Replies: 1
    • Views: 109
    04-10-2018, 05:26 AM Go to last post
  3. error i2501 on crysta and steam

    Hi! I came back to play when the Free Login campaign hit and felt the urge to go full time. So yesterday I purchased Steam Wallet funds to my...

    Started by D7moltine‎, 04-07-2018 01:55 PM
    • Replies: 2
    • Views: 119
    04-10-2018, 02:17 AM Go to last post
  4. Can't by Mog Station items via Steam Wallet

    I was trying to buy something on Mog Station using Steam Wallet, but when I tried to log into Steam, I got kicked back to Mog Station with a 401...

    Started by Lalarrific‎, 04-07-2018 09:35 AM
    401/601 error, mog station, steam
    • Replies: 1
    • Views: 171
    04-10-2018, 01:53 AM Go to last post
  5. Steam wallet payment error

    Hello, I´m trying to renew my account´s subscription but every time that I try to use the steam wallet to pay I am directed first to steam´s page...

    Started by CrimsonZR‎, 04-07-2018 11:42 AM
    payment error, steam, steam wallet
    • Replies: 1
    • Views: 142
    04-10-2018, 01:51 AM Go to last post
  6. Useless Support, Unwilling to Fix Error i2501

    I'm a full time college student and part time worker. When I need to get something done I get it done. However, the same can not be said about Square...

    Started by Astral1911‎, 04-05-2018 02:18 AM
    • Replies: 4
    • Views: 210
    04-06-2018, 06:47 AM Go to last post
  7. Account reactivation Problem

    Hello! I need help! A friend of mine cancelled his account by mistake and he cant reactivate ! His character still exists and all but every...

    Started by El_Cacto‎, 04-05-2018 07:57 AM
    • Replies: 3
    • Views: 114
    04-06-2018, 01:44 AM Go to last post

    I paid 10.00 for crysta and my bank account shows that the money was takin out but i DID NOT recieve my crysta.

    Started by Princrlubu‎, 04-05-2018 03:35 PM
    • Replies: 1
    • Views: 118
    04-06-2018, 01:35 AM Go to last post
  9. Error 406 and also won't take crysta

    Okay, this is my first time "trying" to add my sub to keep playing this game. I bought the base game, got to 50, and bought stormblood. My month is...

    Started by Wildrage‎, 03-23-2018 11:45 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 185
    04-04-2018, 05:35 AM Go to last post
  10. Unable to World Transfer

    I keep getting the message that I'm unable to transfer do to a Pending name change and Unclaimed Optional Items. I've cleaned my entire Mailbox and...

    Started by PyroShift‎, 03-28-2018 12:06 PM
    • Replies: 1
    • Views: 116
    03-29-2018, 03:20 AM Go to last post
  11. i2501, Change to Recurring Subscription issue

    Hi, I'm sure this will be moved to "Separate Support Required" but I thought I'd better ask anyway. I attempted to resubscribe today with 32 days...

    Started by Acebris_Etheyr‎, 03-17-2018 12:36 AM
    • Replies: 2
    • Views: 157
    03-27-2018, 08:17 AM Go to last post
  12. Again 401 error

    I still occur this and still have no respond from u first topic already been removed and i cant understand why! Until now i still cant...

    Started by Elvishuy‎, 03-27-2018 05:17 AM
    • Replies: 1
    • Views: 75
    03-27-2018, 06:50 AM Go to last post
  13. Cant purchase items on mog station

    I cant purchase using my credit card anymore althought i already had so many of payment before? And this problem still occur and get error in payment...

    Started by Elvishuy‎, 03-23-2018 10:14 AM
    2 Pages
    1 2
    • Replies: 18
    • Views: 554
    03-27-2018, 01:36 AM Go to last post
  14. Untradable, unsellable, and cannot be discarded... ; w;

    Hello kind GMs, This is Nanelle Shepherd from Goblin. I managed to pick up an extra copy of Master Goldsmith IV, Master Leatherworker IV, Master...

    Started by Nane-chan‎, 03-22-2018 06:49 PM
    • Replies: 1
    • Views: 192
    03-23-2018, 02:11 AM Go to last post
  15. Did not receive Fantasia Potion (from MSQ nor 30 day subscription)

    Did not receive Fantasia Potion (from MSQ nor 30 day subscription) Date & Time: March 6, 2018 (bug error occurred much earlier) Frequency: Once...

    Started by Bgonce‎, 03-08-2018 02:39 AM
    fantasia, fantasia bug, item bug, item not recieved, main story quest
    • Replies: 3
    • Views: 290
    03-16-2018, 08:39 AM Go to last post
  16. Bought both copies of Tales of Adventure...

    Hello there, Today I made a new character and since I haven't in a long time, I bought a copy Tales of Adventure: A Realm Reborn AND Tales of...

    Started by Watchdog‎, 03-07-2018 09:45 PM
    • Replies: 6
    • Views: 311
    03-13-2018, 06:04 AM Go to last post
  17. Unable to purchase game (CAD)

    Hey, I already sent a ticket for this issue but got a more or less automated reply. The issue is: I want to buy another copy of the game (FFXIV...

    Started by Gourdian‎, 03-12-2018 03:15 PM
    • Replies: 2
    • Views: 213
    03-13-2018, 01:39 AM Go to last post
  18. Error Code: i2501 Steam Wallet

    Hi, im trying to buy additional items through the mogstation page with steam wallet and I keep getting this error I have more than enough on my...

    Started by GagneWest‎, 03-06-2018 07:02 AM
    • Replies: 3
    • Views: 254
    03-13-2018, 01:25 AM Go to last post
  19. Coming back from 2011 FF14

    So hi, i started to play this game in october 2011, but the game at the time was not that good, and i left couple months after. I started to play...

    Started by FinalForum‎, 02-26-2018 09:10 PM
    2 Pages
    1 2
    • Replies: 10
    • Views: 390
    03-07-2018, 09:44 AM Go to last post
  20. Error Code: i2501

    Hello! I am trying to enact World Transfer service right now. I do not have Credit Card, nor the ability to buy Crysta at any means, so I'm asking...

    Started by vremyanova‎, 03-03-2018 10:06 AM
    world transfer problem
    • Replies: 1
    • Views: 189
    03-03-2018, 10:22 AM Go to last post

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