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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 3,378
    12-05-2017, 04:35 AM Go to last post
  1. token app is stuck in loading

    I have looked around everywhere and did submit a separate support ticket already that asked for additional information I provided... but atm I'm 2...

    Started by Lexie‎, 12-06-2018 05:35 AM
    • Replies: 1
    • Views: 89
    12-06-2018, 07:31 AM Go to last post
  2. FFXIV companion app error 320000

    I try to open the companion app today and it kept crashing. It does the version check and all it gives me is a crash with error 320000 and the...

    Started by Caitlinzulu‎, 11-24-2018 03:03 AM
    • Replies: 1
    • Views: 85
    11-28-2018, 10:26 AM Go to last post
  3. Missing Palace of the Dead Aetherpool Gear

    Not sure if my ticket went through since I didn't get an email notification, so I'll post this here too. For some reason all my Palace of the Dead...

    Started by Messaika‎, 11-23-2018 05:30 PM
    • Replies: 4
    • Views: 247
    11-28-2018, 04:03 AM Go to last post
  4. Don't have enough space for update? (PS4)

    Trying to log into the game and it's saying I don't have enough space for to download update. I have over 50 gigs free. Um what?!

    Started by AncientCrystal‎, 11-27-2018 05:57 PM
    • Replies: 4
    • Views: 180
    11-28-2018, 02:32 AM Go to last post
  5. PS4 Log in but only option new service account

    Hi, I got the FFXIV complete edition for PS4, and I can get to the log in screen which i can log in fine but on the next screen I get: "Please...

    Started by MysticGamer‎, 11-19-2018 02:06 AM
    account, existing, ps4, trouble
    • Replies: 1
    • Views: 151
    11-20-2018, 02:37 AM Go to last post
  6. Mogstation Help

    I attempted to purchase a subscription this morning and it didn't even go through besides the 1$. I attempted again and this time it went through...

    Started by KeriFawn‎, 11-17-2018 11:31 PM
    2 Pages
    1 2
    mogstation error
    • Replies: 11
    • Views: 316
    11-20-2018, 02:32 AM Go to last post
  7. Recovered account, crysta purchased

    Sent support ticket, no need for post.

    Started by ItzMagic‎, 11-09-2018 06:22 AM
    • Replies: 0
    • Views: 181
    11-09-2018, 06:22 AM Go to last post
  8. Limsa Lominsa White Graphical Artifacts

    I played a few years back and was getting blinking white artifacts showing in Limsa Lominsa. I figured my graphics cards (pair) were overheating a...

    Started by trex4624‎, 11-01-2018 11:07 AM
    • Replies: 5
    • Views: 295
    11-06-2018, 11:47 PM Go to last post
  9. Friend's Transfer Failed, Character Disappeared

    Hello! A group of friends and myself moved to Faerie. One of us transferred later, and his transfer failed last night. Since it's the weekend,...

    Started by Sollar‎, 11-04-2018 04:06 AM
    • Replies: 2
    • Views: 290
    11-06-2018, 06:53 AM Go to last post
  10. I keep NOT receiving any help with my technical issue about not getting in-game item.

    What is going on?!! Everytime I post here in Technical support for getting help on an issue where I did not receive an item in game, my post is...

    Started by EXTREME_MDP‎, 10-16-2018 12:27 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 704
    10-30-2018, 04:19 AM Go to last post
  11. World Transfer Still Not working

    It is definitely still not working for some of us. I've just tested it again, on a variety of server destinations, only to receive the very same "The...

    Started by iAlice‎, 10-27-2018 06:33 AM
    • Replies: 1
    • Views: 226
    10-27-2018, 08:55 AM Go to last post
  12. World Transfer Service

    When will the world transfer service be back up and available?

    Started by Citrogen‎, 10-25-2018 03:48 PM
    2 Pages
    1 2
    services, support, world transfer
    • Replies: 12
    • Views: 515
    10-27-2018, 03:18 AM Go to last post
  13. Error 601, recurring payment method

    Hi, tonight i reicieved a mail notification that the payment cant be done. The recurring pay have my old credit card, but i changed it 6months ago. ...

    Started by JedahJohnny‎, 10-13-2018 05:52 PM
    • Replies: 6
    • Views: 322
    10-16-2018, 01:47 AM Go to last post
  14. Can I link my steam account to my mogstation account?

    I would like to know if its possible to link my mogstation account that I have all the dlc on to my steam so I can use my game and money through...

    Started by Rextimina‎, 10-09-2018 08:06 PM
    • Replies: 1
    • Views: 244
    10-10-2018, 01:32 AM Go to last post
  15. Did not receive Bridesmaid Moogle minion after attending a wedding.

    Hi, I attended a wedding that I had an invitation to, on Wed., October 3, 2018, but after the ceremony, I did not receive the Bridesmaid Moogle...

    Started by EXTREME_MDP‎, 10-07-2018 02:41 PM
    • Replies: 2
    • Views: 615
    10-09-2018, 03:38 AM Go to last post
  16. PS4 Copying Update File

    Last night after downloading the relatively small patch for 4.41 my PS4 took about 20+ minutes to copy the "update file". This has never happened...

    Started by Caesar2‎, 10-04-2018 09:11 AM
    • Replies: 1
    • Views: 474
    10-04-2018, 09:26 AM Go to last post
  17. Mogstation

    I paid for the world transfer service and was charged for it. I didn’t get a confirmation of payment email, it’s not showing in my payment history,...

    Started by Komai‎, 09-28-2018 02:30 PM
    • Replies: 1
    • Views: 258
    09-29-2018, 02:13 AM Go to last post
  18. FFXV DLC take up install space for FFXIV.

    The game is supposed to be about 35 GB after migration update (plus 4.4) for the PS4. For some reason the FFXV DLC appears to be listed for FFXIV,...

    Started by OskarXCI‎, 09-27-2018 03:36 AM
    install issues, ps4
    • Replies: 1
    • Views: 254
    09-27-2018, 07:45 AM Go to last post
  19. mog station i2501 error occurred when trying to buy optional item

    I have created a ticket in support centre (ticket number: 8764391). This i2501 error occurred last week, when I tried to buy optional items with...

    Started by TioPlatoInAsura‎, 09-25-2018 11:43 AM
    i2501, payment
    • Replies: 1
    • Views: 247
    09-26-2018, 07:31 AM Go to last post
  20. Made a mistake, restore would be helpful

    Hello I transferred servers and forgot roughly 15 million Gil worth of items in the FC chest. (A friend already has said items in their posession....

    Started by Daniolaut‎, 09-26-2018 05:11 AM
    • Replies: 2
    • Views: 206
    09-26-2018, 05:54 AM Go to last post

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