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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 3,144
    12-05-2017, 04:35 AM Go to last post
  1. Help ERROR i2501

    Hi, after added a Crysta to my account to renew subscription it showed me the Error i2501. Any tip?

    Started by AlvinOwl‎, 06-05-2018 04:47 AM
    #subscription #errori2501
    • Replies: 2
    • Views: 82
    Yesterday, 07:17 AM Go to last post
  2. Legacy Chocobo and Goobue missing

    I know ARR has been out for a LONG time, I just never got around to making a ticket about it. I don't have my Legacy Chocobo or Goobue. I don't...

    Started by Imsaffor‎, 06-16-2018 08:33 AM
    • Replies: 3
    • Views: 164
    Yesterday, 03:29 AM Go to last post
  3. Mog station error i2501 cant use credit card or steam wallet

    Keep on getting error i2501 when trying to pay for anything with my credit card and steam wallet. The latter being my preferred choice of payment. I...

    Started by KillahBeans‎, 06-17-2018 05:42 AM
    i2501, mog station, steam wallet
    • Replies: 1
    • Views: 84
    Yesterday, 01:42 AM Go to last post
  4. Legacy

    I have been back to the game for 3 about weeks. I left for about 4 years or so. I was beta tester for this game, and played 1.0. It didn't...

    Started by TeaCup‎, 06-11-2018 07:56 PM
    legacy chocobo, missing achievement ranks
    • Replies: 3
    • Views: 187
    06-12-2018, 06:44 AM Go to last post
  5. Help With Callback Event?

    I tried calling a few of my friends back to the game, all of them are well over the required inactive time, all of them have checked their junk mail...

    Started by Vave‎, 05-27-2018 08:14 AM
    callback campaign, no email
    • Replies: 2
    • Views: 192
    06-09-2018, 08:56 AM Go to last post
  6. Squadron quest not showing

    Okay so I have all the requirements for the squadron quest, but it isn’t showing up. I double checked everything and I have done it all. Rank is high...

    Started by LeonTrifang‎, 06-08-2018 04:32 AM
    • Replies: 1
    • Views: 62
    06-08-2018, 06:51 AM Go to last post
  7. Sticky Keys Accessibility Feature Not Working

    The Sticky Keys Accessibility feature is not working in the Windows client of the game. Is there a program or way to enable this feature somehow...

    Started by Cleanse‎, 06-01-2018 08:43 AM
    accessibility
    • Replies: 4
    • Views: 216
    06-08-2018, 03:19 AM Go to last post
  8. My Account was suspended after psn went down?

    Hi i want to know how can i get my account unbanned since i wasnt even using any malicious program or doing anything illegal i am a PS4 user and it...

    Started by Aznsanada‎, 06-07-2018 07:55 PM
    • Replies: 1
    • Views: 223
    06-08-2018, 03:01 AM Go to last post
  9. Error 601, Error 401 .. etc </3 unable to buy stuff

    Since the new patch released, there are also maintenance started end of April about the credit/debit .. etc, payment methods. i was expecting all...

    Started by AdboY‎, 06-01-2018 03:27 PM
    error mog station payment, error401, error601
    • Replies: 7
    • Views: 247
    06-05-2018, 01:40 AM Go to last post
  10. house and plot gone

    i logged into my account with no house no plot, i am there every day and now it is gone i am mad, sad, disappointed, and i seem to get any support...

    Started by siilea‎, 05-31-2018 04:12 AM
    • Replies: 4
    • Views: 257
    06-01-2018, 02:50 AM Go to last post
  11. (SE's ISP) NTT Network is unstable and causing major rubberbanding/lag/disconnects

    Windows client Illinois, USA Comcast Internet Wired directly in modem ports all forwarded Cookies cleared etc. I cannot play with this poor...

    Started by Kerwin‎, 05-17-2018 10:08 AM
    4 Pages
    1 2 3 ... 4
    1 Deleted Post(s)
    • Replies: 33
    • Views: 2,921
    05-30-2018, 08:34 AM Go to last post
  12. Latency/Packet Loss Issues [Chaos Datacenter]

    Hello. Since Patch 4.15 it has been known that there have been intermittent issues regarding latency across multiple DCs. A multitude of posts...

    Started by Zevyroth‎, 02-12-2018 08:44 AM
    24 Pages
    1 2 3 ... 24
    1 Deleted Post(s)
    • Replies: 237
    • Views: 48,340
    05-30-2018, 08:10 AM Go to last post
  13. Estate released Early

    I've submitted reports to GM's in game and on the email support options. Each time i get a canned support boundaries response. On the 21st I...

    Started by Oopsy‎, 05-25-2018 09:32 AM
    • Replies: 8
    • Views: 311
    05-30-2018, 05:29 AM Go to last post
  14. not reciving mog station items

    I bought a summoner job boost on the 16th of may. I still havent recived it. It shows in my payment history in the mogstation as well as on my credit...

    Started by Calva‎, 05-21-2018 03:00 AM
    • Replies: 2
    • Views: 205
    05-22-2018, 02:18 AM Go to last post
  15. Persisting errors on loading

    I've had this problem a couple of times now and re-installing the game has solved it until now. I can boot the game, but once I select my character...

    Started by sporknerd‎, 05-17-2018 01:03 AM
    • Replies: 3
    • Views: 130
    05-18-2018, 06:29 AM Go to last post
  16. Ps4 white load screen can't access any ffxiv related services

    This problem started after the 4.3 special site was updated on 5/4/18 prior to the last live letter. I can't access the game on my ps4 using my...

    Started by Kluaf‎, 05-16-2018 06:18 AM
    2 Pages
    1 2
    connection issue, ps4, version, white screen
    • Replies: 10
    • Views: 262
    05-18-2018, 06:01 AM Go to last post
  17. Whole game re-download problem return

    Bad news all, my game is currently downloading everything again. I though this problem was fixed. It is downloading 26147.70MB as we speak. This...

    Started by Erudito‎, 04-09-2018 12:07 AM
    2 Pages
    1 2
    • Replies: 14
    • Views: 724
    05-18-2018, 04:05 AM Go to last post
  18. job progression halted

    Character is Gliss Turnhept, blm completed job level 30 but unable to do level 35. current lvl is 40. ck'd for any special requirements and non...

    Started by Eedermans‎, 05-17-2018 07:06 AM
    • Replies: 3
    • Views: 223
    05-17-2018, 09:44 AM Go to last post
  19. Regarding Reports on Recent Connection Problems with the NA Data Center

    Hello everyone, Thank you for your continued patience with the ongoing connection issues many of you have been reporting with the NA Data Centers....

    Started by Enkrateia‎, 11-21-2017 10:29 AM
    39 Pages
    1 2 3 ... 39
    8 Deleted Post(s)
    • Replies: 383
    • Views: 36,441
    05-17-2018, 09:00 AM Go to last post
  20. PS4 White load in screen

    When I start up ff14 the load in screen goes white and won’t let me log in. It says “cannot connect to the server within the time limit” I’ve tested...

    Started by Kittymoob‎, 05-07-2018 09:03 AM
    login difficulties, ps4
    • Replies: 5
    • Views: 226
    05-17-2018, 06:00 AM Go to last post

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