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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 3,521
    12-05-2017, 04:35 AM Go to last post
  1. Impossible to recover email through SE Support Center

    My PC was crashing a lot while playing FFXIV, so I decided to download it on my laptop and take my pc in repairs later. Now I made the horrible...

    Started by Dreamsoap‎, 01-31-2019 11:01 AM
    • Replies: 1
    • Views: 127
    02-01-2019, 05:36 AM Go to last post
  2. Lost retainers

    Hi i lost my retainers when transfering from 1 server to another and been attempting to get my issues resolved for the past couple of months...

    Started by Yhisa‎, 01-24-2019 06:34 AM
    • Replies: 1
    • Views: 140
    01-24-2019, 07:25 AM Go to last post
  3. I'd like to report abuse of an admin of the Novice Network

    I have screen shots of an admin of the NN being abusive and biased towards me. Who do I need to speak to about this?

    Started by UnholyJudge‎, 01-22-2019 06:21 AM
    • Replies: 2
    • Views: 238
    01-22-2019, 09:48 AM Go to last post
  4. Recruit a friend not showing up

    As I am unsure where else I could post this I'm posting it here. I recently sent my friend a recruit a friend code, she said she entered it and...

    Started by Annullo‎, 01-16-2019 11:11 PM
    recruit a friend
    • Replies: 2
    • Views: 199
    01-17-2019, 02:40 AM Go to last post
  5. Ping Issues Behemoth

    Hello, I know there a lot of this threads but well we need a solution to this. I'm in Brazil and I get a lot of lag, ms wise, like 300ms and thats...

    Started by Sharkuuu‎, 12-18-2018 01:37 AM
    • Replies: 5
    • Views: 284
    12-20-2018, 04:59 AM Go to last post
  6. Reactivate Service Account?

    So a friend of mine has tried to rejoin the game after unsubbing 14 months ago, but per Mog Station, he has no valid service account. However, his...

    Started by itwasmedio‎, 12-16-2018 02:42 AM
    account, reactivate, reactivation, service account
    • Replies: 2
    • Views: 278
    12-18-2018, 02:39 AM Go to last post
  7. token app is stuck in loading

    I have looked around everywhere and did submit a separate support ticket already that asked for additional information I provided... but atm I'm 2...

    Started by Lexie‎, 12-06-2018 05:35 AM
    • Replies: 1
    • Views: 218
    12-06-2018, 07:31 AM Go to last post
  8. FFXIV companion app error 320000

    I try to open the companion app today and it kept crashing. It does the version check and all it gives me is a crash with error 320000 and the...

    Started by Caitlinzulu‎, 11-24-2018 03:03 AM
    • Replies: 1
    • Views: 206
    11-28-2018, 10:26 AM Go to last post
  9. Missing Palace of the Dead Aetherpool Gear

    Not sure if my ticket went through since I didn't get an email notification, so I'll post this here too. For some reason all my Palace of the Dead...

    Started by Messaika‎, 11-23-2018 05:30 PM
    • Replies: 4
    • Views: 386
    11-28-2018, 04:03 AM Go to last post
  10. Don't have enough space for update? (PS4)

    Trying to log into the game and it's saying I don't have enough space for to download update. I have over 50 gigs free. Um what?!

    Started by AncientCrystal‎, 11-27-2018 05:57 PM
    • Replies: 4
    • Views: 295
    11-28-2018, 02:32 AM Go to last post
  11. PS4 Log in but only option new service account

    Hi, I got the FFXIV complete edition for PS4, and I can get to the log in screen which i can log in fine but on the next screen I get: "Please...

    Started by MysticGamer‎, 11-19-2018 02:06 AM
    account, existing, ps4, trouble
    • Replies: 1
    • Views: 286
    11-20-2018, 02:37 AM Go to last post
  12. Mogstation Help

    I attempted to purchase a subscription this morning and it didn't even go through besides the 1$. I attempted again and this time it went through...

    Started by KeriFawn‎, 11-17-2018 11:31 PM
    2 Pages
    1 2
    mogstation error
    • Replies: 11
    • Views: 522
    11-20-2018, 02:32 AM Go to last post
  13. Recovered account, crysta purchased

    Sent support ticket, no need for post.

    Started by ItzMagic‎, 11-09-2018 06:22 AM
    • Replies: 0
    • Views: 269
    11-09-2018, 06:22 AM Go to last post
  14. Limsa Lominsa White Graphical Artifacts

    I played a few years back and was getting blinking white artifacts showing in Limsa Lominsa. I figured my graphics cards (pair) were overheating a...

    Started by trex4624‎, 11-01-2018 11:07 AM
    • Replies: 5
    • Views: 408
    11-06-2018, 11:47 PM Go to last post
  15. Friend's Transfer Failed, Character Disappeared

    Hello! A group of friends and myself moved to Faerie. One of us transferred later, and his transfer failed last night. Since it's the weekend,...

    Started by Sollar‎, 11-04-2018 04:06 AM
    • Replies: 2
    • Views: 377
    11-06-2018, 06:53 AM Go to last post
  16. I keep NOT receiving any help with my technical issue about not getting in-game item.

    What is going on?!! Everytime I post here in Technical support for getting help on an issue where I did not receive an item in game, my post is...

    Started by EXTREME_MDP‎, 10-16-2018 12:27 PM
    2 Pages
    1 2
    • Replies: 11
    • Views: 861
    10-30-2018, 04:19 AM Go to last post
  17. World Transfer Still Not working

    It is definitely still not working for some of us. I've just tested it again, on a variety of server destinations, only to receive the very same "The...

    Started by iAlice‎, 10-27-2018 06:33 AM
    • Replies: 1
    • Views: 313
    10-27-2018, 08:55 AM Go to last post
  18. World Transfer Service

    When will the world transfer service be back up and available?

    Started by Citrogen‎, 10-25-2018 03:48 PM
    2 Pages
    1 2
    services, support, world transfer
    • Replies: 12
    • Views: 779
    10-27-2018, 03:18 AM Go to last post
  19. Error 601, recurring payment method

    Hi, tonight i reicieved a mail notification that the payment cant be done. The recurring pay have my old credit card, but i changed it 6months ago. ...

    Started by JedahJohnny‎, 10-13-2018 05:52 PM
    • Replies: 6
    • Views: 482
    10-16-2018, 01:47 AM Go to last post
  20. Can I link my steam account to my mogstation account?

    I would like to know if its possible to link my mogstation account that I have all the dlc on to my steam so I can use my game and money through...

    Started by Rextimina‎, 10-09-2018 08:06 PM
    • Replies: 1
    • Views: 772
    10-10-2018, 01:32 AM Go to last post

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