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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 2,962
    12-05-2017, 04:35 AM Go to last post
  1. loot gone

    Hello. Today I cleared sigmascape savage v6 for the first time. However, I did not get the tome nor was able to loot any gear. The clear was around...

    Started by Trogvar‎, 02-21-2018 06:46 AM
    2 Pages
    1 2
    • Replies: 11
    • Views: 279
    Yesterday, 05:06 AM Go to last post
  2. Error Code: i2501 - Level Boost purchase

    As the title says: You cannot use this function. Please contact the SQUARE ENIX Support Center for additional details. Error Code: i2501 ...

    Started by ToxicStyle‎, 02-20-2018 01:55 AM
    • Replies: 1
    • Views: 81
    02-21-2018, 06:49 AM Go to last post
  3. Cannot transfer character

    Character : Soft'kitty Warm'kitty Server : Balmung Every time I try to transfer of my character it gives me this error, - You have purchased...

    Started by Angel_Wings‎, 02-16-2018 10:44 AM
    • Replies: 1
    • Views: 2,551
    02-17-2018, 02:49 AM Go to last post
  4. Housing Features are locked

    Hello, I bought a house in the goblet on Moogle, we found a nicer one in Mist so we relocated the message Relocation Successful appeared and took...

    Started by RyanValentine‎, 02-07-2018 12:27 AM
    • Replies: 2
    • Views: 3,447
    02-16-2018, 09:29 AM Go to last post
  5. Membership not renewing or going through

    Hi, my significant other payment did not go through to his sub. I checked everything. I pay his sub but it just brings up an error. He even tried...

    Started by KimikoTheBunny‎, 02-06-2018 05:30 PM
    sub renew problems
    • Replies: 2
    • Views: 3,303
    02-16-2018, 09:26 AM Go to last post
  6. Crysta purchases through Paypal not working.

    Hey there, I am having issues purchasing Crysta through the Paypal option. Selecting that payment option instantly sent me to a page that said: ...

    Started by Nezerius‎, 02-07-2018 08:15 AM
    • Replies: 5
    • Views: 2,811
    02-08-2018, 04:09 AM Go to last post
  7. Mechanist UI Issue

    When I use my "Gauss Barrel" ability the "Heat Gauge" UI element covers up my "Ammunition Gauge" UI element. Previously to acquiring and using the...

    Started by thepeachykeen‎, 02-06-2018 11:40 PM
    • Replies: 1
    • Views: 1,829
    02-07-2018, 07:12 AM Go to last post
  8. Error Code: i2501

    I keep getting Error Code: i2501 whenever I try to make a payment on mogstation whether it's adding a subscription or trying to get a world...

    Started by Mocchizu‎, 01-31-2018 02:04 PM
    account payment, server transfers
    • Replies: 2
    • Views: 231
    02-03-2018, 09:49 AM Go to last post
  9. Unable to Run After Patch 4.2 / Unable to install game

    Initially, upon trying to patch, I received the following error: I attempted running normally and running as Administrator. After receiving...

    Started by AcaelusThorn‎, 01-31-2018 09:35 AM
    • Replies: 7
    • Views: 275
    02-01-2018, 08:10 AM Go to last post
  10. t7914588

    Was asked to await in-game call from GM regarding my issue. In short, I have a glitch where my character is still receiving Experience Boost from...

    Started by Sgrigger‎, 01-29-2018 12:01 AM
    bug, glitch, openticket, restriction, worldtransfer
    • Replies: 2
    • Views: 156
    01-30-2018, 04:39 AM Go to last post
  11. Paypal payment for Crysta

    Currently, buying Crysta using Paypal is not possible because the Mog Station simply returns with a "Thank you, etc" message instead of actually...

    Started by alteso‎, 01-23-2018 03:04 PM
    • Replies: 1
    • Views: 213
    01-24-2018, 06:49 AM Go to last post
  12. Tried sending a support request ticket but I can’t use the only chat support option.

    Is there an email address or someone I could call for support? I just got a new phone and I didn’t get the emergency removal code for my one time...

    Started by Insaiyan‎, 01-24-2018 06:06 AM
    • Replies: 2
    • Views: 108
    01-24-2018, 06:31 AM Go to last post
  13. World transfer question

    I created a character on Midgardsormr back in early August and I'm wanting to transfer to Famfrit. MogStation is telling me the character is still in...

    Started by JTimberwolf‎, 01-22-2018 02:50 AM
    • Replies: 2
    • Views: 128
    01-23-2018, 03:23 AM Go to last post
  14. Character Transfer Restriction

    hello, i want to know how long my character was been made since from achievement tracking at lodestone my character already like 6 month old, i cant...

    Started by Eunfold‎, 01-16-2018 04:36 PM
    • Replies: 2
    • Views: 219
    01-17-2018, 06:34 AM Go to last post
  15. Dropped for mistake quest items, cannot complete

    Hi all, for mistake I dropped the blue equipment needed to complete the lv45 warrior quest, now I cant complete that cause it ask me to wear those...

    Started by Giak82‎, 01-16-2018 09:23 PM
    • Replies: 3
    • Views: 208
    01-17-2018, 02:56 AM Go to last post
  16. [MAC] CTRL Issue

    Dear Sir/Madam I am writing regarding an Issue that has surface when I tried to play and config my newly bought MAC version. My setup consists...

    Started by Narnun‎, 01-13-2018 07:44 PM
    • Replies: 2
    • Views: 122
    01-16-2018, 10:33 AM Go to last post
  17. Titles from achievements - not able to equipd

    I have a weird problem, since I started the game I have received numerous achievements and a lot of titles. Unfortunately under character menu, under...

    Started by Dksmiley‎, 01-14-2018 09:03 AM
    achievements bug, titles glitch
    • Replies: 4
    • Views: 207
    01-16-2018, 03:06 AM Go to last post
  18. Error code 90006

    so it is disconnecting me randomly as on 12/25/17 it was working near perfectly and only disconnected me about every 3 hours however now I get kicked...

    Started by KaitoMori11‎, 12-27-2017 05:14 AM
    2 Pages
    1 2
    • Replies: 16
    • Views: 680
    01-16-2018, 02:39 AM Go to last post
  19. Why is there no answer to the server move question?

    The creation date has passed 90 days and we have left the inquiry, but the solution is still not possible. I made a payment because I can try to...

    Started by e9696‎, 01-04-2018 08:44 PM
    • Replies: 5
    • Views: 456
    01-13-2018, 07:27 AM Go to last post
  20. my game time card code is incorrect

    So i have jp ffxiv account and i bought several game time card when i was in japan, one of my game time card has incorrect serial code in it. What...

    Started by Aiheart‎, 01-07-2018 04:56 AM
    game time card
    • Replies: 4
    • Views: 234
    01-10-2018, 04:36 AM Go to last post

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