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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 3,266
    12-05-2017, 04:35 AM Go to last post
  1. Error 601, recurring payment method

    Hi, tonight i reicieved a mail notification that the payment cant be done. The recurring pay have my old credit card, but i changed it 6months ago. ...

    Started by JedahJohnny‎, 10-13-2018 05:52 PM
    • Replies: 6
    • Views: 133
    Yesterday, 01:47 AM Go to last post
  2. Can I link my steam account to my mogstation account?

    I would like to know if its possible to link my mogstation account that I have all the dlc on to my steam so I can use my game and money through...

    Started by Rextimina‎, 10-09-2018 08:06 PM
    • Replies: 1
    • Views: 123
    10-10-2018, 01:32 AM Go to last post
  3. Did not receive Bridesmaid Moogle minion after attending a wedding.

    Hi, I attended a wedding that I had an invitation to, on Wed., October 3, 2018, but after the ceremony, I did not receive the Bridesmaid Moogle...

    Started by EXTREME_MDP‎, 10-07-2018 02:41 PM
    • Replies: 2
    • Views: 271
    10-09-2018, 03:38 AM Go to last post
  4. PS4 Copying Update File

    Last night after downloading the relatively small patch for 4.41 my PS4 took about 20+ minutes to copy the "update file". This has never happened...

    Started by Caesar2‎, 10-04-2018 09:11 AM
    • Replies: 1
    • Views: 123
    10-04-2018, 09:26 AM Go to last post
  5. Mogstation

    I paid for the world transfer service and was charged for it. I didn’t get a confirmation of payment email, it’s not showing in my payment history,...

    Started by Komai‎, 09-28-2018 02:30 PM
    • Replies: 1
    • Views: 169
    09-29-2018, 02:13 AM Go to last post
  6. FFXV DLC take up install space for FFXIV.

    The game is supposed to be about 35 GB after migration update (plus 4.4) for the PS4. For some reason the FFXV DLC appears to be listed for FFXIV,...

    Started by OskarXCI‎, 09-27-2018 03:36 AM
    install issues, ps4
    • Replies: 1
    • Views: 144
    09-27-2018, 07:45 AM Go to last post
  7. mog station i2501 error occurred when trying to buy optional item

    I have created a ticket in support centre (ticket number: 8764391). This i2501 error occurred last week, when I tried to buy optional items with...

    Started by TioPlatoInAsura‎, 09-25-2018 11:43 AM
    i2501, payment
    • Replies: 1
    • Views: 138
    09-26-2018, 07:31 AM Go to last post
  8. Made a mistake, restore would be helpful

    Hello I transferred servers and forgot roughly 15 million Gil worth of items in the FC chest. (A friend already has said items in their posession....

    Started by Daniolaut‎, 09-26-2018 05:11 AM
    • Replies: 2
    • Views: 132
    09-26-2018, 05:54 AM Go to last post
  9. XIV Companion: App crashing on startup

    I can't open the app at all. Currently on iPhone 7 iOS 12.0 I tried: 1) Rebooting my phone 2) Deleting Safari website data & cache 3)...

    Started by LuxConcordiae‎, 09-23-2018 01:08 AM
    android, app, companion, ffxiv, iphone
    • Replies: 1
    • Views: 129
    09-25-2018, 06:15 AM Go to last post
  10. Error i2501 When trying to activate my registration key.

    I'm aware that this has happened to others in the past, I've tried their solutions but nothing seems to work. So I bought 2 keys for myself and my...

    Started by Jbien‎, 09-24-2018 08:06 PM
    • Replies: 1
    • Views: 99
    09-25-2018, 01:49 AM Go to last post
  11. ps4 version keeps downloading update

    my ps4 keeps repeatedly downloading a 12gb update. It installs, i can play the game. Then i notice its downloading another 12gb update. This has...

    Started by Lilseph‎, 09-19-2018 01:53 PM
    • Replies: 1
    • Views: 122
    09-20-2018, 02:07 AM Go to last post
  12. Problem with Client Sound and Install Size after PS4 Update.

    Hello, I have already posted this in two other Topics, but I wanted to give specific visibility to these issues. PS4 Warrior of Light here. ...

    Started by Spiroth‎, 09-05-2018 06:30 AM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 12
    • Views: 560
    09-14-2018, 12:11 PM Go to last post
  13. Housing Refund and Items Missing

    I've got a ticket open through the in game support, so not sure if it will help posting in here as well. My FC Housing was demolished 31 days ago,...

    Started by khovel‎, 09-11-2018 10:45 PM
    housing demolition
    • Replies: 7
    • Views: 307
    09-12-2018, 08:13 AM Go to last post
  14. Support Center Attention please

    Ok, title is a tag for the SC people, now the issue. I just started on a new server, Faerie, to join some friends of mine. I was playing tonight and...

    Started by PretzJG‎, 09-10-2018 01:10 PM
    • Replies: 4
    • Views: 195
    09-11-2018, 02:56 AM Go to last post
  15. Ceremonial Issue

    Before any pelting occurs about this, this issue appears to be very secluded. There are some posts with no replies and solutions, and posting this in...

    Started by flandresdm‎, 09-04-2018 11:59 AM
    ceremonial
    • Replies: 3
    • Views: 223
    09-06-2018, 07:08 AM Go to last post
  16. helpe. problem when making an item

    I bought an article from mogstation and still do not send it to me. The spent more than 40 minutes and i have my mail emply. help me please ...

    Started by Akross‎, 09-06-2018 05:33 AM
    • Replies: 2
    • Views: 102
    09-06-2018, 06:05 AM Go to last post
  17. Game won't launch

    I'm having a similar problem that someone else posted about. I downloaded an update and now I'm receiving the error ws-37397-9 when I try to start...

    Started by veraca‎, 09-03-2018 07:09 AM
    ps4, ws-37397-9
    • Replies: 2
    • Views: 145
    09-05-2018, 05:34 AM Go to last post
  18. FFXIV PS4 Forcefully Data Deleted & Wedding Help

    I was supposed to get married with someone today but suddenly a new patch appeared on my console, reverting FFXIV 'Stormblood' to just 'A Ream...

    Started by MakuX‎, 09-02-2018 12:25 AM
    ps4, updates, wedding
    • Replies: 5
    • Views: 353
    09-05-2018, 04:07 AM Go to last post
  19. Error i2501

    Finally got my account back after 2 years! Legacy char - in game since beta 1.0 Got a permanent error i2501 and no one ever didnt help me from...

    Started by Kugata‎, 09-03-2018 07:35 PM
    • Replies: 1
    • Views: 125
    09-05-2018, 03:13 AM Go to last post
  20. Getting Penalties

    So since the update finished all day me and members of my FC have been getting the 30 min Duty Finder penalty from withdrawing from quests that we...

    Started by Seikatsu08‎, 08-22-2018 03:03 PM
    duty, ffxiv, penalty
    • Replies: 4
    • Views: 260
    08-24-2018, 08:45 AM Go to last post

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