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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 26
    • Views: 23,553
    06-15-2025, 09:26 AM Go to last post
  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,116
    07-01-2024, 11:12 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 5,136
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 63,521
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,371
    12-05-2017, 04:33 AM Go to last post
  1. Fatal Directx error (11000002)

    It's happening again and I cannot get it to stop. I've tried everything I can find online (including this:...

    Started by AndromedaMerlina‎, Yesterday 09:37 PM
    directx error 11000002, techincal support
    • Replies: 0
    • Views: 64
    Yesterday, 09:37 PM Go to last post
  2. Spotty performance while playing on PC (possible lost packet)

    Over the last month, I have been running into this issue where it feels like the game freezes every few seconds. Previously, I thought my PC was at...

    Started by mas8705‎, 06-29-2025 03:59 AM
    • Replies: 3
    • Views: 300
    07-12-2025, 02:32 AM Go to last post
  3. 90002 Disconnect error

    It has returned and reared its ugly head... AGAIN. What do I need to do to fix it even though FFXIV is the ONLY thing I engage in that gets these...

    Started by Dharnyle‎, 04-28-2025 04:50 AM
    2 Pages
    1 2
    • Replies: 18
    • Views: 1,417
    07-11-2025, 06:04 AM Go to last post
  4. Lag spikes of 1 second every 1-3 minutes.

    While helping a mate I noticed we both get these at the exact same time. We run different GPUs, he runs Nvidia, I run AMD. We are 30 miles apart. He...

    Started by syldon‎, 07-10-2025 12:09 AM
    • Replies: 2
    • Views: 211
    07-10-2025, 07:13 AM Go to last post
  5. Question about moving regions (steam)

    Hi, I may be moving to another country in the future and I still want to play this game when I move but I am worried about changing my regions. I...

    Started by Ubersuberuber‎, 07-10-2025 03:19 AM
    account country, account information, region, steam client
    • Replies: 0
    • Views: 124
    07-10-2025, 03:19 AM Go to last post
  6. Hope someone can help

    Hello fellow adventurers! This is my first time using the forum and could use some help. I've been having some issues with FFXIV and I'm not sure...

    Started by QuantumX‎, 07-10-2025 03:15 AM
    • Replies: 0
    • Views: 141
    07-10-2025, 03:15 AM Go to last post
  7. FFXIV_dx11.exe crash error.

    Good evening. Since the 7.01 patch, I keep getting an error after some time of playing. But this is never a fixed time, the error spawns...

    Started by AkhatenWinter‎, 07-29-2024 04:24 AM
    2 Pages
    1 2
    • Replies: 18
    • Views: 4,384
    07-04-2025, 01:18 PM Go to last post
  8. FFXIV_dx11.exe "an unexpected error"

    I've seen a few other forum posts on this topic, but I have not seen one with a conclusive solution. I am getting a ffxiv_dx11.exe error at...

    Started by Yetihead90‎, 06-29-2025 08:28 AM
    • Replies: 1
    • Views: 203
    07-01-2025, 02:01 AM Go to last post
  9. Constant issues logging in

    For the last week I have been issues logging into the game. Either the launcher doesn't load, can't do a version check, can't connect to lobby (2002...

    Started by Raven76‎, 06-15-2025 05:27 AM
    2 Pages
    1 2
    2002 error, disconnection, lobby, login, server 1 Deleted Post(s)
    • Replies: 14
    • Views: 1,251
    06-28-2025, 04:45 AM Go to last post
  10. Constant server connection issues

    Trying to play on Xbox, and I am having issues logging in on every step of the process, game asking for console restart on the Launcher, kicked back...

    Started by Nightmaremoon27‎, 06-18-2025 05:27 AM
    • Replies: 9
    • Views: 578
    06-28-2025, 02:26 AM Go to last post
  11. Game consistently crashes during Castrum Mer./Ultima Weapon duties (PC)

    I'm still doing the MSQ roulette daily to level friends and I get consistent crashes every 2 to 3 days and WHEN it crashes once then it'll crash...

    Started by Kandraxx‎, 06-21-2025 03:49 AM
    crash, dx11
    • Replies: 1
    • Views: 179
    06-28-2025, 01:31 AM Go to last post
  12. Forbidden Access to some forum Threads

    Hello! Last few weeks I've been randomly receiving an error "403 - Forbidden" when trying to access some threads. The error persist on diff...

    Started by Trianna‎, 06-10-2025 10:48 PM
    • Replies: 7
    • Views: 731
    06-26-2025, 01:12 PM Go to last post
  13. Constant dx11 crashes

    I am constantly crashing with dx11 issues for the past week or two. We're talking 10-20 times a day. Computer specs: 14900k 4080S asus rog...

    Started by ExcellusUltimus‎, 06-20-2025 01:35 PM
    • Replies: 2
    • Views: 289
    06-24-2025, 02:18 AM Go to last post
  14. Stuck on launcher logo screen ("Final Fantasy XIV Online" with black background)

    Hi all. This just happened today, seemingly out of nowhere. When I open the launcher (default SE launcher, not Steam), it shows the black FF logo...

    Started by JohnJSal‎, 06-19-2025 03:26 AM
    • Replies: 2
    • Views: 356
    06-21-2025, 05:23 AM Go to last post
  15. FFXIV stuttering at random on PS5

    So I've been FFXIV on the PS5. At random intervals the game has like a micro stutter, it's to the point where I can't enjoy the game anymore. I...

    Started by RarityBelle‎, 06-02-2025 12:52 AM
    ps5
    • Replies: 6
    • Views: 519
    06-21-2025, 03:44 AM Go to last post
  16. extremely slow start of ffxiv, world login not possible

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: 2025-06-02 00:28...

    Started by TouiiMonochrome‎, 06-02-2025 07:51 AM
    • Replies: 1
    • Views: 328
    06-21-2025, 03:25 AM Go to last post
  17. steam deck 7.25

    After update I get a message "Platform Error'' ''The game launcher cannot be accessed on your current paltform" still not working after restoring...

    Started by saur0n1st‎, 05-27-2025 06:17 PM
    1 Deleted Post(s)
    • Replies: 6
    • Views: 1,021
    06-21-2025, 03:08 AM Go to last post
  18. Launcher does not work - "The connection for this site is not secure" (Edge?)

    I already tried repairing Microsoft EDGE. And I don't have the Microsoft runtime installed. https://imgur.com/a/rrvOSXW

    Started by Akariel‎, 05-27-2025 09:55 PM
    • Replies: 1
    • Views: 188
    06-21-2025, 02:37 AM Go to last post
  19. Graphics Stuttering after Windows 11 update

    I recently updated to Windows 11, and my game is experiencing stuttering, dropping from 60-70 fps, down to 30-40 consistently. Attached the dxdiag....

    Started by OtherWyze‎, 05-24-2025 11:12 PM
    fps, graphics, nvidia, stuttering
    • Replies: 3
    • Views: 456
    06-21-2025, 02:13 AM Go to last post
  20. 90002 Caused by ISP NTT ...AGAIN

    Once again NTT is shown to be a garbage provider. This is the normal path once it exits my provider and enters into the NTT infrastructure. ...

    Started by Tonjiar‎, 04-29-2025 01:00 AM
    • Replies: 5
    • Views: 721
    06-21-2025, 01:58 AM Go to last post

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