I actually agree that casuals have got nothing, but that's because this community is as silent as can be, on every kind of issue actually, the community is the problem.
Congestion issues that dont exist (Proven by player numbers) ? A 20 pages thread, nothing else, yet people are barred from visiting aether at any time of the day that isnt 2 AM basically, yet the game is in pretty heavy decline, so one can wonder where is this so called congestion, but I guess it helps them to pretend that the game is "booming with players" since some people fall for it, just like the log in queues, most people think it's because the server is actually full, while the reality is that it logs people in batches to not "overload" (lol) the servers.
Mediocre graphical update ? Same thing, people eventually got silent and moved on, yet we have areas like the sea of clouds that are still to this day ruined by a heavy thick fog that makes the sunset the ugliest thing ever.
Character model issues ? People eventually got quiet over those too after a tiny bit of time, and now it's pretty much been forgotten.
Housing issues ? A housing forum that is barely used if at all with one post every few days, yet we are still limited at 30 wards per area per server for... reasons, oh wait, that's because they dont want to fix it since they are racking in the sub money by making people scared if they dare come back one day they'll have to bid for 5 years before maybe getting a large.
This is the same thing with every single issue in this game, people are silent, barely anyone says anything, and even if you dare say something, you get hit by what I call the FFXIV defense squad, "YES WOW IS WORSE !!!" "JUST GO PLAY WOW !!" "TALK FOR YOURSELF I LOVE X, THE MAJORITY DOES !!"
This community will be this game's downfall, and it will only be able to blame itself for letting it happen.