If you yourself can see there are issues with the healer role, then surely you can understand that after 5 years of this direction and thousands of posts of feedback [as featured in the OP and all over the Healer subforum] not being listened to people are going let out a little despair? I mean they'll have to if they're stopping healer and they switch to BLM, but I think this has been an incredibly long time coming. No hyperbole!