Square obviously not listening to feedback

[Aravell]

What’s the point of feedback as an concept if every piece of feedback can be deflected as “the majority of people aren’t complaining so they must be happy”

It never fails that somebody always jumps to the "but the silent majority" argument, even though it's flawed as heck as an argument.

There's a reason we call the majority "silent", unless you personally interview all of them, you can't lump them into the same group. The community is not a hive mind.