Yes, there is a global community manager (you see him next to Yoshi-P in live letters). Then there are regional Square Enix offices that contain community teams, including for JP, NA, EU. They often advertise jobs.

There are a lot of aspects to the community teams:
  1. Marketing (head of marketing, forming partnerships like with KFC or streamers, and any team members they need to achieve this, it's more complex than this because I've seen all sorts of jobs related to it, for example there is a currently a PR job going).
  2. Community team that collect feedback, handle social media, streams (such as Duty Commenced on twitch, youtube and so on), manage fan fests.
  3. GMs that handle the support desk and moderation, their various levels of lead and just regular GM. At least in covid I used to see these normally worked from home. There's currently a Senior Investigations Analyst position going in the US for things that fall out the scope of normal investigations.
Again I've seen all sorts of jobs that surround this over the years where the teams may not all be the same but work together a lot, such as web-related or marketing or GMs or researching user trends or handling the brand and the various levels of seniority in these positions.

There is an article about the subject at https://na.finalfantasyxiv.com/blog/003178.html

Quote Originally Posted by ty_taurus View Post
Are we not allowed to know if any specific feedback is being communicated over to Japan? And if not, why not?
If they tried to participate in a discussion here they would probably end up making themselves a victim of endless bait and trolling and opinions based on anecdotal experiences that, in the grand scheme of things, don't paint a complete picture.

It would also be difficult to see them doing all their other responsibilities if they talk in all the forums all day.

What can we do to better communicate feedback about the game?
Players can consider the point of view of not only themselves, but other aspects of the player base. For example, there are new players, returning players (who haven't played since 1.0, ARR, Stormblood, Shadowbringers or a few patches ago), casual players, hardcore players, raiders, non-raiders, people who only play for the msq, people who want to play solo with duty support and people who want to play with others, roleplayers, people into glam or venues.

It is this selfish "it's all about me and the issues that affect me" that make feedback useless sometimes. If there isn't a consideration in the argument for how the suggeston would affect others, then it may ultimately be impractical depending on what it is.