Is there a community management team?

[DrWho2010]

A GM/Community Manager cannot be seen to be responding directly to player feedback/suggestions with any kind of opinion. It is not their job to comment on such things.

If they agree with the poster, then it can be interpreted as a promise that it will be coming and when it doesn't, the pitchforks will be hoisted and shouts of "liar, liar" will be too much.

If they disagree with the poster, then it can be interpreted as ignoring a paying customer, or be taken personally by the poster and who knows what kind of outcome that could lead to, because people be crazy sometimes.

It's lose / lose for direct interaction.

[CidHeiral]

A GM/Community Manager cannot be seen to be responding directly to player feedback/suggestions with any kind of opinion. It is not their job to comment on such things.

If they agree with the poster, then it can be interpreted as a promise that it will be coming and when it doesn't, the pitchforks will be hoisted and shouts of "liar, liar" will be too much.

If they disagree with the poster, then it can be interpreted as ignoring a paying customer, or be taken personally by the poster and who knows what kind of outcome that could lead to, because people be crazy sometimes.

It's lose / lose for direct interaction.

Pretty much. Not to mention once they start replying to threads every thread without a reply will devolve into "OMG NO CM REPLY SE DOESNT CARE GG DEAD GAME YOSHIP KICKED MY DOG" etc.

There's really no benefit to devs/CMs responding to threads here and in the worst case they would become targets of harassment by the various unhinged forum trolls. If I were them I would do the same thing and just silently collect feedback.