Is there a community management team?

[NanaWiloh]

I still do not care in the slightest how Blizzard handles their community. Go post about it on their forums.

Nice to know your fine wiith NA companies treating forgien customers like crap. But dont have the back bone to handle a forgein company treating you like crap.

[VerdeLuck]

Nice to know your fine wiith NA companies treating forgien customers like crap. But dont have the back bone to handle a forgein company treating you like crap.

It just sounds like you have a complex about Americans and are taking it out on the first person to talk to you. Stop that lmao.
I am not Blizzard, I don't play Blizzard's games, I have no connection to Blizzard. Why you seem to keep drawing this comparison between me and Blizzard is so strange.

[NanaWiloh]

It just sounds like you have a complex about Americans and are taking it out on the first person to talk to you. Stop that lmao.
I am not Blizzard, I don't play Blizzard's games, I have no connection to Blizzard. Why you seem to keep drawing this comparison between me and Blizzard is so strange.

I am American but keep dodging. Also was not comparing you to Blizzard was comparing Blizzard to SE. They treat forgien feed back the same. Learn to read for christ sakes.

[DrWho2010]

There is a community team for the game but they pretty much only listen to the JP side. Look at all the responses the community team gives the JP side of the forums.
Here, we have 2 posts made by community streamers advertising their streams and introducting themselves, and then never posting again, along with the occasional GM moving a thread here or there.

It isn't for you to pass judgment on how the community team conducts their business in each world region. You and I have no idea what their standard operating procedure is with respect to the forums. What you think the community team should or should not be doing has no bearing on the idea of "community support" at all.

They absolutely do not care about feedback from NA at all, they do not care to check on feedback or provide anything back unless you're one of a handful of streamers and influencers.

No feedback does not equal not caring. You just don't know either way how the result is tabulated so you make false assumptions on your part to satisfy your fragile ego. As well like it or not, streamers and influencers have more sway than a singular individual posting on a forum and can rally large groups of people to things, so it makes sense to pay a bit more attention to that than some rando on a forum.

I have submitted bug reports on various job gauges having broken transparencies a month and a half ago and I have yet to get any response back on whether it's being investigated or has been thrown in the trash.

Either you didn't fill out a bug report properly or it wasn't really a bug to begin with, or it's not worth putting aside resources for. But again, no response does not equal not caring.

We cant even get live letters in a language we can understand without volunteer amateur translators from reddit translating it for us.

We get the important ones translated. And you also know what happens when they are done with live interpretation? They are twice as long and we are all exhausted afterwards.
The community team will often recap in a live stream after and they always post a digest of the live letter afterwards. You are not missing anything other than minute banter between Yoshi-P and Foxclon.

Face it, Japanese companies really do not care about the NA players base, we're a nice to have, but we are not the main customers and we will never be catered to or thought of when they are designing content for the game or looking at problems.
The devs are always going to trot over to the JP forums and read that instead.

Have a snickers.

[VerdeLuck]

Blindly defending SE from rightful criticism from their customers helps no one. This is asinine.
The community team is not providing clear communication, it's not adequate. We are not getting the needed feedback that we are being heard. We haven't gotten it in a while but it's starting to show more and more cracks.
We are not getting adequate translations from live letters and communications in a timely manner.
And we are too reliant on straemers who have their own motives and own agendas are in charge of filtering our frustrations and feedback to the company.

[ForteNightshade]

Ya and Blizzard handles their feedback in the same manner. If your not NA your feedback is meaningless.,Just how SE treats NA feedback as meaningless.

This isn't quite the equivalent comparison you're insinuating it is. Blizzard's JP playerbase is decidedly small. So it's less they're being outright ignored and more their opinion simply isn't felt amongst the greater majority. Not to say exceptions don't exist, of course. Conversely, NA makes up the largest demographic in FFXIV as well. Therefore, it's a bit more odd their feedback largely goes unacknowledged. Additionally, we also have proof of that happening. The ability to right click and report RMT was only implemented after Yoshida himself was directly sent a tell while visiting NA servers despite it having been a frequent complaint. Likewise, his claims about not receiving about ping issues, especially for Blood Weapon and Heat Blast were, plainly stated, utterly absurd when people had been complaining about both throughout all of Shadowbringers. Machinist and ping issues has been a frequent source of frustration since Stormblood.

Somewhere along the way, Yoshida isn't being informed of criticism. Which remains odd when NA is the largest demographic for the game.

[NanaWiloh]

This isn't quite the equivalent comparison you're insinuating it is. Blizzard's JP playerbase is decidedly small. So it's less they're being outright ignored and more their opinion simply isn't felt amongst the greater majority. Not to say exceptions don't exist, of course. Conversely, NA makes up the largest demographic in FFXIV as well. Therefore, it's a bit more odd their feedback largely goes unacknowledged. Additionally, we also have proof of that happening. The ability to right click and report RMT was only implemented after Yoshida himself was directly sent a tell while visiting NA servers despite it having been a frequent complaint. Likewise, his claims about not receiving about ping issues, especially for Blood Weapon and Heat Blast were, plainly stated, utterly absurd when people had been complaining about both throughout all of Shadowbringers. Machinist and ping issues has been a frequent source of frustration since Stormblood.

Somewhere along the way, Yoshida isn't being informed of criticism. Which remains odd when NA is the largest demographic for the game.

I read the wow forum routinely NA sees more responses to feedback then JP or EU. Who sees more resonse to feedback here JP not Na or EU. I dont condone the radio silence or live letter only feed back. But its not something new to the MMo world either.

[DrWho2010]

Blindly defending SE from rightful criticism from their customers helps no one. This is asinine.
The community team is not providing clear communication, it's not adequate. We are not getting the needed feedback that we are being heard. We haven't gotten it in a while but it's starting to show more and more cracks.
We are not getting adequate translations from live letters and communications in a timely manner.
And we are too reliant on straemers who have their own motives and own agendas are in charge of filtering our frustrations and feedback to the company.

Then if YOU want to see the change YOU want, you're going to have to do more than complain here. Get a massively long thread going with a large amount of likes on appropriate posts to get the devs attention.

[VerdeLuck]

Then if YOU want to see the change YOU want, you're going to have to do more than complain here. Get a massively long thread going with a large amount of likes on appropriate posts to get the devs attention.

That's exactly what I'm doing by giving feedback in the feedback forums?
At least before you decided to poke your head in and blindly defend the devs and shout down anyone who has any criticisms about the way that the admittedly nonexistant community team handles themselves and their communication.
This forum is so weird. You can post feedback, and someone will sit there and try to silence you and shout you down for criticising the devs, and then tell you to post on the proper channels. man this IS the proper channels. This is where feedback goes.

[DrWho2010]

Sure it's where feedback goes, but you're going about it the wrong way if you want to get the devs attention. random comments and random threads here and there sprinkled about don't go anywhere and will not get noticed or passed on.