Is there a community management team?

[VerdeLuck]

Journalists and content creators often ask questions in interviews that the community care about. Not always, but sometimes they do and some of them actually ask useful questions and even make suggestions or present ideas within those questions.

A time when content creators especially get to interview them is right before the media tour and the Job Actions Trailer. Content creators in particular are more in tune with issues in the game than casual journalists so the questions are usually much more useful.

That's entirely the problem is all feedback being filtered through content creators and journalists. They are not getting what the community is saying or feeling, only what filters through people who have an agenda of their own.
Streamers are going to ask a bunch of questions about Bozja/Eureka equivalents and increasing grinds because it serves their interest, no mattter what the community sentiment is, because having super long, grindy content extends their ability to play FFXIV for 8-12 hours a day for views.
Content creators who don't play Viera/Hroth aren't going to ask or push about the topic. Content Creators who don't fish aren't going to ask about fish quality of life, streamers who only raid are just going to ask about getting more ultimate content, etc.

It's an entirely flawed way of doing things because now you're not getting feedback, you're getting the biased slant of feedback that a streamer or journalist wants to ask you about. It's always been a part of the media tour that SE basically picks their chosen known quantities to lob softball questions at Yoshi-p but in the past people thought they actually paid attention to other discussion channels to get the feedback from real players. Yoshi-p says to discuss things on here if you want them to be seen, but they don't even seem to be seen. We have a 280+ page thread complaining about viera and hroth hair and headgear that doesn't seem to be heard since they KEEP releasing new rewards that those races can't use, and from the DT previews, those races can't use the AF gear headgear for most jobs. Ping and connectivity issues in NA have been a problem for a literal decade and they don't even seem to know about it because they don't read feedback from here.