Is there a community management team?

[NanaWiloh]

There is a community team for the game but they pretty much only listen to the JP side. Look at all the responses the community team gives the JP side of the forums.
Here, we have 2 posts made by community streamers advertising their streams and introducting themselves, and then never posting again, along with the occasional GM moving a thread here or there.

They absolutely do not care about feedback from NA at all, they do not care to check on feedback or provide anything back unless you're one of a handful of streamers and influencers.
I have submitted bug reports on various job gauges having broken transparencies a month and a half ago and I have yet to get any response back on whether it's being investigated or has been thrown in the trash.
We have been giving feedback about Viera and Hroth headgear and hairstyles for 4 years with no response and no work done on it. Not even an acknowledgement of our issues or feedback.
At the same time there's clear, open feedback with the CN side, the KR side, and the JP side of the game with even some special changes to accomodate their players.

We cant even get live letters in a language we can understand without volunteer amateur translators from reddit translating it for us.
Face it, Japanese companies really do not care about the NA players base, we're a nice to have, but we are not the main customers and we will never be catered to or thought of when they are designing content for the game or looking at problems.
The devs are always going to trot over to the JP forums and read that instead.

Blizzard does same thing to non NA players. Treats them like second class customers. What goes around comes around..

[VerdeLuck]

Blizzard does same thing to non NA players. Treats them like second class customers. What goes around comes around..

I don't play Blizzard games so I really don't care about what they do.