Hmm, should they apologize?

Actually, they already did a long time ago when this game was a crap show during 1.0.

Should they apologize now? Heck No

That is crazy to even think that they need to apologize for something that they have NO CONTROL over. They can not control what people do or why they do it. Besides you need to bark up another tree if you want an apology, you should be asking the leadership for that, not the Devs.

But seriously, I do wonder why there is so much of a disconnect between the players that post here and those I see in the game. I mean, when I am on here, I see doom and gloom posts like this but when I get on the game, it is very different. I wonder why?