Say something negative about the game

[kaynide]

The problem is that all of this is so complex and entangled that people would rather give up and say nothing than risk punishment for choosing the wrong words, even though their intentions were good. The existence of a supposed 3-strike system for punishment, coupled with the inability to clear one's records, makes attempting to help others seem risky and not worth the hassle.

Just to clarify why this policy seems entangled to me. For example "it should be treated as advice only and not something that must be followed." this is just confusing, because most jobs, do have objectively only one way to do things. How pedantic this definition is? If I say that you can get rid debuff by Esuna (which is only way), does it break ToS? Technically, you can just let it run out. What if I personally don't know other way? Do I need to have perfect game knowledge? English in not my native language, will this be considered if I word something slightly wrong? Simply replacing "should" with "must" will break this policy. If GMs will give you some benefit of doubt because english is not your first language, does it mean that others can abuse it? This and many more makes it seem to me that it's just not worth criticizing or correcting someone.

I mean, sure maybe, but just because some rule/policy feels intimidating to read/understand is not an excuse for not following them/making an effort to understand and comply. American Taxes come to mind.

The key thing is just what you're saying- it takes very little effort to word a sentence in a way that is appropriate. Moreover, if you read the rest of the ToS, it says the GMs evaluate the situation in entirety (as much as they can, anyway), and not just by a single sentence.

So, "This debuff can only be removed by Esuna. Could you please use it?" is vastly different from "This debuff can only be removed by Esuna. Why aren't you using it!?"

Similarly, it's easy to apply customer service-talk to make things more polite; aka "You have to use Iron Will to keep Enmity" can easily just be "The Iron Will ability allows you to keep Enmity. Can you turn it on?"

And even then, you can easily just add a "Sorry, English is not my native language" somewhere. Or, alternatively, there is an auto-translate system.



TL;DR, they aren't really critical of single-line sentences so much as barrages of verbal abuse and/or they do look at the whole situation and get a sense of whether it's just a misunderstanding or actual unnecessary rudeness.