Although we are unable to directly investigate or address this issue as it is not an area that we can handle internally, we are working with the network carriers that are directly connected to our servers to resolve the issue, but as the problem is in the internet pathways and the detailed jurisdiction is unclear, we have not received a positive response at this time.

We will continue to strive to address this issue, but we would appreciate it if you could also contact your ISP or other service providers.
translation: Good luck with all that