Quote Originally Posted by Packetdancer View Post
Not to say that healer gameplay isn't in a place where it could stand some improvement, but I feel like I ought to chime in here to point out that all of my own past experience has led me to believe firmly that "complaint threads" are the worst possible metric to go by. People who are unhappy with something will run to the internet to vent their spleen over said thing at length (and high volume); people who are happy tend to be a great deal quieter, whether because they're off playing the thing they're happy with... or just because they feel little need to go stick their hand in the meat-grinder that internet discourse can sometimes descend into.

Any time I've worked on a game or, really, any product that had a public forum, I could look at the discussions of people complaining... and then look at other metrics, and see that the complaints were often all from a relatively tiny (but very loud) percentage of people.

And I say this having, on occasion, been one of that tiny (but very loud) population myself.

This isn't to say complaint threads should be ignored, of course. It just means that "there are complaint threads" does not necessarily prove "the majority of healers are unhappy", no matter how loud -- or repetitive -- the complaints might be. (It doesn't mean the majority of the healers aren't unhappy either... just that complaint threads are a terrible metric to judge that by one way or the other.)
Can we draw your attention to healer player numbers and healer job satisfaction metrics instead

And even if we leave those out sure people who are unsatisfied are more likely to complain but there are more people complaining that means More people are unsatisfied