
Originally Posted by
Shibi
Absolutely.
Roll back is utterly impossible now. Too much has changed across the entire game, and that grows each day more. Raid progression, marketboard sales, PvP ranking, people's glam purchases, old house gardens, people's decorating, new account levelling, MSQ progression, on-and-on-and-on, so much change.
It was quite possible at the time, but SE's project managers decided to schedule this so lottery happened at 11pm in Japan, and over easter for the rest of the world (skeleton support staffing), there simply wasn't adequate worldwide monitoring to catch it fast enough.
Rollback is always part of the Project Management process. Good deployment plans always have a section on what to do in case of a major problem. If there is no possibility of rollback in the deployment plan, then it usually (or should) need sign off by the board itself. Especially if it's a mission critical system.
Ignoring all the other parts of this that broke and looking just at project management; The proper solution was not to schedule release of a brand new, untested system over Easter to ensure full support coverage. All hands should have been on deck to monitor and verify the very minute it executed. Upper management should have been on-call, and bought into the loop to make the decision to roll back inside minutes.
But none of this happened, so there can't be a rollback, it's just impossible now.