Stop complaining. You wanted this.

[Shibi]

Not only that end of the new house owners. See the money they spent tranferred, used for other stuff already. It's such a complex network, that not only the housing servers need to be restarted.

Everything has to be reset to the last backup before the roll was finished.

Absolutely.

Roll back is utterly impossible now. Too much has changed across the entire game, and that grows each day more. Raid progression, marketboard sales, PvP ranking, people's glam purchases, old house gardens, people's decorating, new account levelling, MSQ progression, on-and-on-and-on, so much change.

It was quite possible at the time, but SE's project managers decided to schedule this so lottery happened at 11pm in Japan, and over easter for the rest of the world (skeleton support staffing), there simply wasn't adequate worldwide monitoring to catch it fast enough.

Rollback is always part of the Project Management process. Good deployment plans always have a section on what to do in case of a major problem. If there is no possibility of rollback in the deployment plan, then it usually (or should) need sign off by the board itself. Especially if it's a mission critical system.

Ignoring all the other parts of this that broke and looking just at project management; The proper solution was not to schedule release of a brand new, untested system over Easter to ensure full support coverage. All hands should have been on deck to monitor and verify the very minute it executed. Upper management should have been on-call, and bought into the loop to make the decision to roll back inside minutes.

But none of this happened, so there can't be a rollback, it's just impossible now.

[SanadaX]

Absolutely.

Roll back is utterly impossible now. Too much has changed across the entire game, and that grows each day more. Raid progression, marketboard sales, PvP ranking, people's glam purchases, old house gardens, people's decorating, new account levelling, MSQ progression, on-and-on-and-on, so much change.

It was quite possible at the time, but SE's project managers decided to schedule this so lottery happened at 11pm in Japan, and over easter for the rest of the world (skeleton support staffing), there simply wasn't adequate worldwide monitoring to catch it fast enough.

Rollback is always part of the Project Management process. Good deployment plans always have a section on what to do in case of a major problem. If there is no possibility of rollback in the deployment plan, then it usually (or should) need sign off by the board itself. Especially if it's a mission critical system.

Ignoring all the other parts of this that broke and looking just at project management; The proper solution was not to schedule release of a brand new, untested system over Easter to ensure full support coverage. All hands should have been on deck to monitor and verify the very minute it executed. Upper management should have been on-call, and bought into the loop to make the decision to roll back inside minutes.

But none of this happened, so there can't be a rollback, it's just impossible now.

This. Rollback isn't going to happened. Not to mention all the players that bypassed the timer got swept under the rug once everyone demanded a rollback. They are going to glorify Island Sanctuaries in hopes you will take it as instanced housing. Watch. Regardless of what others will believe it is going down like this.