The GrubHub promo problems

[ConcernedPerson]

Disquieting. This doesn't seem to be everyone's experience though. So while that doesn't bode well in your situation.. I have hope.



Would be nice, yes. But as they likely have other more important concerns at the moment and are likely swamped with tickets, the pizza emote thing might be not on the top of their to-do list atm. I will say in the past that promo's have been better handled though and mostly by the partnered promotion. Amazons cloud mount and butterfingers "chocolate" mount both had some good damage control afterwards.. this has been a pretty bad one and it feels mostly like it's a GH thing.


Your problem with ONE promotion and accusing SE of "screwing over hundreds/thousands of players really has no basis unless you can get hundreds/thousands of signatures. If you can, then more power to you, but in my opinion taking a bad customer experience and turning it into a mud slinging media crusade is ... excessive.



You really shouldn't. I have been using it nonstop and every reaction, if any, has been positive. I don't know where these vindictive people out there you think will react badly to me are.. but so far they aren't on Aether.


Again, I only wish everyone luck in either recompense or acquisition of the emote when it becomes available later. I just don't wish to brigade an overblown response.

It sounds like you haven't done your research on this matter. If you look across the internet, to other forums, including Reddit, you will see the dozens upon dozens of people lamenting how they were screwed over by the false advertising in this campaign. Those dozens and dozens quickly add up into the hundreds. Don't take my word for it, though. Go see for yourself.

Also, I'd like you to share a link to any one post from any person who got screwed over in this campaign who has since received a positive, solution-oriented response from Square Enix. From what I've seen here, across other forums, and in my own experience, they have told us all to pound sand, to use colloquial terms.

You were not one of the people screwed over. Everything worked out dandy for you as you were one of the lucky, random lotto winners. That's nice. Seriously. Grats. But just because you got lucky at the surprise / secret lottery doesn't mean that the rest of us have to bend backwards and look the other way, ignoring Square Enix's role in this shady campaign and ignoring the fact that we unwittingly took part in a lottery/raffle.

[Krotoan]

It sounds like you haven't done your research on this matter. If you look across the internet, to other forums, including Reddit, you will see the dozens upon dozens of people lamenting how they were screwed over by the false advertising in this campaign. Those dozens and dozens quickly add up into the hundreds. Don't take my word for it, though. Go see for yourself.

I'm not saying they don't exist, I'm saying finding "hundreds(thousands)" that share your unique take will be difficult. There are mad people out there.. sure.. I don't know anyone who's willing to pony up MORE money to rage against SE besides you though.

Also, I'd like you to share a link to any one post from any person who got screwed over in this campaign who has since received a positive, solution-oriented response from Square Enix. From what I've seen here, across other forums, and in my own experience, they have told us all to pound sand, to use colloquial terms.

I honestly don't know one person personally who participated and didn't get the emote. So while I'm not calling everyone posting here a liar, I have no 1:1 control for this. In SEs case it seems they are putting everything on GH. GH's response has been occasional full refunds of orders (which I personally feel is enough, for those people who get them). I don't think I've seen someone who actually pitted SE VS GH with the others response though. Like quoted, forwarded and sent. Which is what I'd do. CS reps are generally call center drones with books and flowcharts, their words are not final and if you can get passed up the line far enough with evidence (like the other companies response) you probably are going to get some sort of results.

You were not one of the people screwed over. Everything worked out dandy for you as you were one of the lucky, random lotto winners. That's nice. Seriously. Grats. But just because you got lucky at the surprise / secret lottery doesn't mean that the rest of us have to bend backwards and look the other way, ignoring Square Enix's role in this shady campaign and ignoring the fact that we unwittingly took part in a lottery/raffle.

Somewhat fair. And that's not what I'm asking. What I'm saying is starting a media campaign against SE is probably overdone. I'm not even asking people not to be mad. Y'all have rights to be mad. The campaign was badly done. Even if SE handed over all the logistics to GH they still do hold responsibility for what they wrote on their own website in regards. So have at whatever, I'm just saying it seems like people going full fledged "taking out adds in the paper" attacks is a bit much.