The GrubHub promo problems

[Wiz_silver]

I got scammed by grubhub Im not sure what to do
https://i.gyazo.com/8619a80fb61b1d69...6c84d62618.png

[Yahallo]

I got scammed by grubhub Im not sure what to do
https://i.gyazo.com/8619a80fb61b1d69...6c84d62618.png

Ask for a refund if the only reason why you made the order to begin with was for the emote. Tell them that you feel cheated and scammed, and if you are certain you properly applied the promocode, tell them that the advertisement for the promo was incredibly deceptive.

[Wiz_silver]

Ask for a refund if the only reason why you made the order to begin with was for the emote. Tell them that you feel cheated and scammed, and if you are certain you properly applied the promocode, tell them that the advertisement for the promo was incredibly deceptive.

They would not refund me

[ConcernedPerson]

Square Enix just tweeted this regarding the grubhub situation:
https://twitter.com/FF_XIV_EN/status...946427904?s=20

Let's see what happens next then.

[ConcernedPerson]

I am in chat with Grubhub now, and it is not going well.

The Tweeted update from Square Enix approximately one hour ago and the updated Grubhub info page do not seem to be making any difference.

The customer service rep I'm experiencing right now has said:
"Upon checking, the terms and conditions states to wait 2 weeks to redeem the emote starting 12/17."

Meanwhile, Grubhub's own recently updated web page says, "Grubhub did not use a lottery system to select promo code recipients; all qualifying orders during the promotional period received their FINAL FANTASY® XIV Online Endwalker Eat Pizza emote on 12/17/2021 via email from email@a.grubhub.com. If you did not receive your FINAL FANTASY® XIV Online Endwalker Eat Pizza emote code, please reach out to the Grubhub CARE team. Please have your order number and email address associated with your Grubhub account ready."

Bold is my emphasis.

The saga continues.