The GrubHub promo problems

[Vard]

still struggling my self, keep getting run around from chat support

[TheMightyMollusk]

Well, at least I got some good jambalaya out of it.

[ElonMuskForPrez]

Why is an important message such as "limited supply available first come first serve" not displayed front and center in the advertisement, but hidden in ToS/super small ToS

This would be something I'd expect from shady companies like comcast, but not a behavior I expect from SQEX

I lowkey hope grubhub is the one who created the advertisement because I'm disappointed

If there's no more code just put a notice on the website that there's no more code. It's not about the $50, it's about the feeling of being betrayed

[Catwho]

The thing is, lots of us didn't order on Thursday and we still got a code anyway. I waited until a full 24 hours had passed.

Friends who ordered on the website got their codes, so there goes the theory that only the phone app worked.

About the only thing I can think of at this point is that there was a window during which they incorrectly disabled the code on Thursday, but then re-enabled it on Friday, and if you ordered during that window of time, you didn't get credit for it.

[Krotoan]

The thing is, lots of us didn't order on Thursday and we still got a code anyway. I waited until a full 24 hours had passed.

Friends who ordered on the website got their codes, so there goes the theory that only the phone app worked.

About the only thing I can think of at this point is that there was a window during which they incorrectly disabled the code on Thursday, but then re-enabled it on Friday, and if you ordered during that window of time, you didn't get credit for it.

It's a little buried in the thread, but customer service replies have suggested if not outright said it was basically a lottery chance. You did it within the period you MIGHT get the emote... but you might not. Timing of order had no bearing.

Which is a horrendous and sneaky tactic to make people use your service who might not otherwise without specifically stating that it was the case.

On the plus side it sounds like if you complain to GH, you can get a full refund (even for the food) of your order.

[Aerilon]

I've been told everything from "they are out of codes and to contact Final Fantasy Support" to " you should receive your code in 2 weeks, or system is sending them out based on the date you purchased." I purchased on December the 12th. I've filed a ticket through Square support - we'll see what they say. Either way this has been an awful experience.

[Minsue]

Can confirm grub hun giving multiple answers from its gana take time to we're out...

[Aruiu]

its been an awful and annoying experience in general from the start, through and through. Dealing with the anxiety of not knowing if code was applied, then asking customer service if it was just to find out that during the checkout process it didn't apply was annoying enough. Fast forward now, its a lottery to get a pizza code? Jesus christ.

[Fawkes]

I guess I'm glad I didn't fall for this scam and order food I didn't want from a service I don't use to not get the code.

[Damynetor]

I have read, and re-read, the T&C links, both for the FD + Item Code, and just the Item Code promos.
Aside from BOTH terms stating that, and I quote directly from the T&C: "Grubhub reserves the right to cancel, suspend and/or modify any aspect of or the entirety of this offer, for any reason at any time, with or without notice, including, without limitation, if any fraud or technical failure impairs the integrity or proper functioning of the offer.".
The only occasion where the number of what's "limited" is specified, is just the limitation on only the first 20k orders getting FREE DELIVERY, does not specify it was only 20k emotes being distributed, and that was ONLY specified on the Lodestone.
As an Italian citizen I have no access to GH, so I had a friend order twice for both me and her to get the emote.
Neither code has popped up as of yet.
This just seems VERY shady on GH's side, and I want to give SE the benefit of the doubt still, despite all the people here saying they had bad experiences with SE customer support as well.
I work delivery for Deliveroo myself, and I know I wouldn't order from them, their riders/drivers are given trash pay, we're talking 4 bucks for 5km drives/rides (~3 miles, usually takes about half an hour to 45 minutes), where the restaurant takes ages to prep the order and hand it to the riders, not to mention their customer AND rider support are utter garbage.
So I feel extra bad for both the shitty service my friend had to go through, considering they got her order mixed up, had issues applying the code on checkout and overall general delay the drivers took to bring her what she ordered and the fact that she did not get even her own code that she was looking forward to as well, knowing that I myself wouldn't use services such as these having worked for delivery companies myself..