The GrubHub promo problems

[Chiapet]

That's what I meant by hidden in ToS. That message should be displayed front and center. Something like this:

Campaign Period

Thursday, December 9, 2021 at 4:30 p.m. to Wednesday, December 15, 2021 at 8:59 p.m. (PST)

Limited supply available (expect high demand)


How to Participate
Order at least $15 worth of food (before tax, tip, and fees) and use promo code ENDWALKER at checkout on the Grubhub app. (Review the full terms and conditions.)

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The fact that many many people didn't know about this, and that this thread even exist, show how obfuscating this is

If this is comcast, yeah, I'd say next time read ToS because comcast has its reputation. SQEX, to my knowledge, does not have this reputation.


And it's not like it's a collector edition lore book or something. Who the heck expected a pizza emote have a limited supply? It's a freaking emote.

Some of us have very clearly stated we made orders within a small amount of hours since the promo started but yea ignore them lot. They weren't fast enough. in your eyes. Lets also ignore the fact that they allowed to promo code to be used for DAYS after your version of events that states that grubhub ran out of emotes within an hour of going live with no benefit (delivery discount was only for the first 24 hours which quite a lot of us knew and under stood pretty well)

Or maybe ignore the fact that GrubHub's employees didn't seem to understand how their own promo worked. Making up stipulations as we tried to resolve the issues ourselves.

and ignore the fact most of us here aren't furious about the emote at this point a lot of us are here to provide feedback to Square and communicate what happened. Ignore how some of us were flat out lied to (told to buy 2 or that it was a lotto- that one being a huge NO NO via their own terms they HAVE to disclose that legally). We cant do better or learn from anything. We can't give feedback or share our stories so that Square can learn and improve. If just one or two of us say something then it's an isolated issue.. but too many say anything then we anger the white knights and we're just babies about an emote. We can't win.

Or maybe we can just ignore threads that you have no interest in. It's not about the emote at this point it's how the company (GrubHub) did things and letting Square know that a lot of us feel it can be done better so future events/promos/others can be done better for the entire community.

[TMW001]

That's what I meant by hidden in ToS. That message should be displayed front and center. Something like this:

Campaign Period

Thursday, December 9, 2021 at 4:30 p.m. to Wednesday, December 15, 2021 at 8:59 p.m. (PST)

Limited supply available (expect high demand)


How to Participate
Order at least $15 worth of food (before tax, tip, and fees) and use promo code ENDWALKER at checkout on the Grubhub app. (Review the full terms and conditions.)

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The fact that many many people didn't know about this, and that this thread even exist, show how obfuscating this is

If this is comcast, yeah, I'd say next time read ToS because comcast has its reputation. SQEX, to my knowledge, does not have this reputation.


And it's not like it's a collector edition lore book or something. Who the heck expected a pizza emote have a limited supply? It's a freaking emote.

So if it was going to be limited why did it stretch out till the 15 and codes having a end date of being sent on the 19 heck not evening letting us be notified us if we qualify or not the whole thing was a scam by Grubhub and I'm disappointed SE let this fly under their nose, the Butterfingers event wasn't even limited this badly and the rules were clear cut with actual communication between the company and players.

[Damynetor]

I have read, and re-read, the T&C links, both for the FD + Item Code, and just the Item Code promos.
Aside from BOTH terms stating that, and I quote directly from the T&C: "Grubhub reserves the right to cancel, suspend and/or modify any aspect of or the entirety of this offer, for any reason at any time, with or without notice, including, without limitation, if any fraud or technical failure impairs the integrity or proper functioning of the offer.".
The only occasion where the number of what's "limited" is specified, is just the limitation on only the first 20k orders getting FREE DELIVERY, does not specify it was only 20k emotes being distributed, and that was ONLY specified on the Lodestone.
As an Italian citizen I have no access to GH, so I had a friend order twice for both me and her to get the emote.
Neither code has popped up as of yet.
This just seems VERY shady on GH's side, and I want to give SE the benefit of the doubt still, despite all the people here saying they had bad experiences with SE customer support as well.
I work delivery for Deliveroo myself, and I know I wouldn't order from them, their riders/drivers are given trash pay, we're talking 4 bucks for 5km drives/rides (~3 miles, usually takes about half an hour to 45 minutes), where the restaurant takes ages to prep the order and hand it to the riders, not to mention their customer AND rider support are utter garbage.
So I feel extra bad for both the shitty service my friend had to go through, considering they got her order mixed up, had issues applying the code on checkout and overall general delay the drivers took to bring her what she ordered and the fact that she did not get even her own code that she was looking forward to as well, knowing that I myself wouldn't use services such as these having worked for delivery companies myself..

[Rezael]

So GH CS just told me that because I didn't use delivery, I'm not eligible. Meanwhile I have at least two FC mates saying they did pick up and got codes. This is just hot garbage at this point, they don't want to honor their promotion, and used legal jargon to make themselves not responsible to do so.

[Kyrj]

I expect that the emote will find its way onto the mogstation for $7 or something. Even if GH served my area I'm not paying double or almost triple for food I can just go get myself, that's just stupid. Almost as stupid as how this promo went down.

[Hatori_Elric]

at this point i don't care if that emote pops up on mog station, i am done giving mog station my money and outside of the game, i wont be supporting them with any other future promotions. getting scammed in the way they have has just left a sour taste in my mouth. i have also been so good as to inform FC members to do the same.

[Eriane_Elis]

I didn't get my code either, and on the day of ordering i was told that i need to re-order before the event is over because the fact that I didn't get the coupon accepted was a technical error on their part. I'm going to hope that SE resolves this, once I get confirmation of yes/no I'm cancelling/deleting grubhub. I have no idea why grubhub thought it would be a good idea to scam people over a emote. If they're willing to go to that extent over something so minor, imagine how horrible the rest of their service is? Well, at least I know how bad their customer service is at least. Shady! Never again.

[Kairobot]

First order placed on Dec 9 at 7:30 EST via app with ENDWALKER promo green check marked (took screenshot) but no mention of promo on receipt. Asked about via chat and was told that promo was applied and to expect an email with emote on Dec 17.

Second order placed on Dec 10 via website on different account flashed message that ENDWALKER promo applied and on the checkout page stated promo applied but no mention of promo on receipt. Asked about it via chat was told that the promo was not applied to the order and they ran out of codes and offered me a refund.

Third order placed to above account via app tonight now states promo applied on the receipt.

I dunno who or what to believe until Dec 17.

Follow up and results from my experiences:

First order (using app): No code yet. Today, spoke to a clueless rep who told me I will get a follow up in 48 hours so I demanded a supervisor and who then me told the ENDWALKER code was applied to my order and to wait until Dec 23 for the email to be sent to me because it was handled by a third party.

Second order (via website different account) No code but order was refunded when I spoke to CS via chat.

Third order (via app using above account) Code delivered on Dec 17 at 2pm EST

There seems to be some faulty app and website programming along with misinformation about the promotion that has spiraled into various false rumors and falsehoods. Chance for getting a code is like flipping a coin. You may or may not get it.

[ConcernedPerson]

I am not feeling hopeful about Square Enix fixing the situation since it seems like they took part in hiding that it was a raffle/lottery. But I guess we'll see. My hunch is that they want it to just die down. I think if players want them to fix it, they have to keep being noisy -- keep it at the top of the forum, keep contacting SE customer service, etc.... but even that may not work. The cost of lost future $ from these players might just be too insignificant compared to the amount of money they can still make from others who didn't partake in this campaign or hear about the people screwed over in this campaign. Also, SE knows that most of us are not likely to cancel our subscription and walk away from the game because of this, which also lowers their own financial incentive to fix it.

(If you want to understand this better, research the Ford Pinto scandal from the 1970s. Ford knew there was a serious, fatal flaw in the design, but it was cheaper for them to pay off the families who sued rather than to recall the cars. The only reason they did the recall is because investigative journalists caught them and broadcast it. There is a phrase for this in economics, I think, but I'm hungry and can't think of it right now, lol. Cost-benefit analysis?)

But, anyway, there is a personal cost in continuing to pressure SE/GH about this "campaign". Time and energy. For some of us, there may also be an emotional cost. If you're someone who has experienced some major betrayals in life, particularly when you were growing up, then small incidents like this really poke at old wounds. Put another way, this little event feels like an emotional mountain because it's not just about this one event. It's all those previous ones, too, that you never fully healed from.

Anyone who is hurting more about the betrayal than about the missing emote really understands what I'm saying here. If that's you, then my guess is you feel hurt because you trusted Square Enix, and you feel stupid or ashamed for having trusted them. This is how I feel -- and I do have a history of trauma in my growing-up years. I'm trying to take a positive slant on this and just view it as another opportunity to process & heal from all the old stuff. I'm also trying to keep in mind that 98% of the time, I don't fall for scams like this. I'm hyper-vigilant, so it's usually not easy to con me financially. Sometimes I'm going to fail, though, and this is apparently one of those times.

I continue to take solace in knowing that I am not alone. Take a moment and look at the thread views from the General Discussion section. Notice that most threads that began in the past week have just 300-2,000 views. This one, by contrast, already has more than 22,000. There are a lot of people who were also scammed who are reading others' experiences but are not commenting. They're also trying to figure out what happened to them or their friends or their FC members.

[ConcernedPerson]

I'm at the log-on screen for the game now, and I paused and had to snort because I can still see the headline in the topics section, which says, and I quote, "Order Using Grubhub and Get the Eat Pizza Emote". Inherently false.

Truthfulness would have been: Order Using Grubhub and Have Chance at Winning Eat Pizza Emote.

This is part of why I view Square Enix as being complicit.

For anyone who's confused about my comments here, see this earlier post, which has a screenshot of a chat with a Grubhub rep who confirmed that the promotion was actually a raffle/lottery and you bought your ticket by doing a Grubhub order over $15 before fees: https://forum.square-enix.com/ffxiv/...=1#post5762202