The GrubHub promo problems

[Krotoan]

Krotoan, just so you know, I had heard back from SIX different SE reps, all of whom basically told me to pound sand. My first email was on December 17th. Every single one gave me a various version of a canned PR response, telling me to go speak to Grubhub. One simply said I'm sorry you weren't happy with the campaign. Take care. The latest, as of this morning, said that only the first 20,000 people, who got free delivery, qualified to get the emote and no one else (which completely contradicts the lodestone page, by the way).

Disquieting. This doesn't seem to be everyone's experience though. So while that doesn't bode well in your situation.. I have hope.

If SE was honest & transparent, and cared about this at all, I'd think they'd respond with: We're aware of this issue and are working on a solution with Grubhub. Please give us X days. We will be in touch (or: Please contact us again in X days to file your ticket.)

Would be nice, yes. But as they likely have other more important concerns at the moment and are likely swamped with tickets, the pizza emote thing might be not on the top of their to-do list atm. I will say in the past that promo's have been better handled though and mostly by the partnered promotion. Amazons cloud mount and butterfingers "chocolate" mount both had some good damage control afterwards.. this has been a pretty bad one and it feels mostly like it's a GH thing.

If my six emails from Square Enix over the past six five days are any indication, SE isn't going to do anything to fix this. Like I said in my previous post, I would wait the full two weeks mentioned in the original Grubhub promotion before beginning what you're calling a "smear campaign." By definition, a smear campaign is "a plan to discredit a public figure by making false or dubious accusations." No one's trying to discredit either company with false accusations, so technically it would not be a smear campaign.

Your problem with ONE promotion and accusing SE of "screwing over hundreds/thousands of players really has no basis unless you can get hundreds/thousands of signatures. If you can, then more power to you, but in my opinion taking a bad customer experience and turning it into a mud slinging media crusade is ... excessive.

I feel bad for you with your pizza emote. If I was one of the winners of what turned out to be a surprise lottery, and I knew about the hundreds or possibly thousands screwed over by GH & SE, I'd be feeling really, really awkward and hesitant about using it. Honestly, I wouldn't want to be in your shoes.

You really shouldn't. I have been using it nonstop and every reaction, if any, has been positive. I don't know where these vindictive people out there you think will react badly to me are.. but so far they aren't on Aether.


Again, I only wish everyone luck in either recompense or acquisition of the emote when it becomes available later. I just don't wish to brigade an overblown response.