The GrubHub promo problems

[Dogempire]

Go ahead and try that when GrubHub sends proof that you received what was paid for back to your bank and they slap you with a fee for instituting a false chargeback.

Honestly, don't even bother, it's useless.

I literally work dispute cases for a living and investigate claims like this person is posting and they think they know more, the terms and conditions are more than enough to deny a claim, not to mention that it's ridiculous the item in question is an emote, not an actual product that's been paid for and has a monetary value

[Yahallo]

They literally can't break their terms and conditions, have you actually tried reading them? Heck, has anyone who's considered submitting chargebacks tried reading them?

They have yet to change it. It still states the same initial terms and conditions of first come first serve on their website. Furthermore, it still wouldn't excuse them from giving unsatisfactory service which is enough of a reason for a chargeback if a good faith attempt at resolving the situation with the merchant (Grubhub) was made and the merchant failed to resolved it.

Honestly, don't even bother, it's useless.

I literally work dispute cases for a living and investigate claims like this person is posting and they think they know more, the terms and conditions are more than enough to deny a claim, not to mention that it's ridiculous the item in question is an emote, not an actual product that's been paid for and has a monetary value

You also stated that the first two sentences of the terms and condition would protect them, the one that stated that it was first come first serve, despite it literally contradicting them, multiple times even when people pointed it out. Rather fatal flaw to make don't you think? Also, you claimed that if the customer didn't pay a chargeback fee, that the bank was footing the bill, when generally it is the merchant that pays the chargeback fee.

The emote is literally the only reason why a number of people were ordering from grubhub to begin with. People were essentially deceived into ordering from Grubhub. If literal deception isn't a good enough reason, then chargebacks might as well not exist. Pretty sure deceptive advertisement counts as false advertisement as well. There are more reasons to chargeback than just not receiving items.

Furthermore, most of the time, people don't actually have to go through with the chargeback. Just the threat of a chargeback will likely work. If multiple people all respond to the Grubhub customer service that they are considering chargebacks, it would put plenty of pressure on Grubhub, likely resulting in refunds because it would likely cost Grubhub less to just refund than to deal with chargebacks.

You keep saying that SE has to do something about it and dealing with Grubhub will not resolve anything. However, SE most likely won't do anything about it so attempting to bring it up to them will just result in them telling you to bring it up with Grubhub, as others have attested. To come to any kind of resolution where you don't just take the L, you have to deal with Grubhub; there is no other way.