Quote Originally Posted by Yahallo View Post
Nope, no fraud would be committed. If you were unsatisfied with the service, you are allowed to submit a chargeback as long you made a good faith attempt to resolve it with the merchant, in this case Grubhub. Grubhub failed to follow their own terms and conditions for the promotion, which stated the emote was first come first serve, which turned out to be false. Thus, you are to first try to resolve it through Grubhub's customer service. If their customer service was unable to come to a satisfying resolution, you are able to file a chargeback without any risk of committing fraud. This is especially true if the customer service responded in a manner that contradicted the terms and service.

For it to be considered fraud, the intent must be to commit fraud. In this case, there is no intent to commit fraud, but clear dissatisfaction with the service.

As long as there is reasonable doubt in whether the customer was satisfied with the service and the customer made a good faith attempt at resolving it with the merchant first, a chargeback will not be considered fraud.


They literally can't break their terms and conditions, have you actually tried reading them? Heck, has anyone who's considered submitting chargebacks tried reading them?