Quote Originally Posted by Yahallo View Post
Snip.
Eh, a customer will legitimately believe they're justified in filing a dispute to get money back on the Netflix membership they never used for 6 months yet never canceled, doesn't mean they're not wasting anyone's time

If you want to file a dispute on the Grubhub charge then feel free to, but they'll likely deny it on the grounds that you received the product (AKA the food) and that the pizza emote from the promo code isn't something you paid for or were really guaranteed to get (Depending on where you pull the promotion info anyways)

I say likely because depending on the purchase amount they might just decide to take the loss as submitting chargebacks costs money (Around $25-35 a transaction, at least for Visa, but it depends on the transaction) but that's usually only in cases where there's fraud and it's not worth the time to investigate because it's a low dollar amount, and in your case it would just make a lot more sense to deny the case under either Terms and Conditions or under Unable to Assist simply because the issue is something that the bank can't assist with (Considering it's not a bank's job to make sure you get your emote), and you'd have to take it up with the appropriate parties (Grubhub and Square Enix) to resolve the issue.