The GrubHub promo problems

[Yahallo]

Not really, Grubhub doesn't sell FFXIV emotes, they sell a service where people deliver food from restaurants to your front door, and in terms of the actual order, there isn't anything to dispute because you didn't pay for the emote, you paid for the food. You may have bought the food because you wanted the emote, but nowhere is the emote listed on the receipt for the items you ordered nor is there a charge associated with obtaining said emote

It would be considered a false chargeback because you're essentially asking for the money back from a merchant who already rendered services, and said merchant would just simply provide a copy of your order and any proof that the items arrived at your house if you did submit a chargeback considering your issue is that you never got an item that you never paid for.

Fact of the matter is that in these chargeback cases to get a refund for items you never received you have to actually have a receipt for said item to get refunded, and since you paid $0 on that item there is no dispute to be started, no line item in your bank account that you can submit a chargeback on, and the things you actually paid for were delivered as promised.

It sucks but it's an issue that SE needs to resolve as they're still responsible for actually generating the codes for the emotes, even if Grubhub's handling of the promo was terrible. Maybe you can talk to their customer support and they can refund you, but from a dispute perspective there's not really anything they can do.

The promotions are part of the service and are a method to get people to use the service. An unsatisfactory promotion means an unsatisfactory service. Also, if you do check your orders, it does list if a promocode is used. It doesn't state which promocode is used, but it does state if one is used. You can't say a promotion is not part of the service, especially when it is used to attract people to the service. Furthermore, it wouldn't be considered a false chargeback even if you did lose the dispute. Not all lost disputes result in fraud, as intent is key when determining if it a chargeback is fraudulent or not. When you issue a chargeback, you put in the reason for it and in this case, it is clear that the customer legitimately believed that they did not receive the service as advertised. A false chargeback would only be if you had the intent to commit fraud in the first place.