Enough is enough

[Mordranar]

Just sprinkling a little common sense here since its obviously absent.

So common sense. Well, I tell you something about common sense. We subscribed to a service where we pay money for. SE is not able at this point in time to provide that service for me (and others) to an extent that I am comfortable with. When I come home at 7 pm I stare at a queue of around 8k players waiting, even if I do not get disconnected I face around 4 hours plus to wait. By that time i have to go sleep because my night ends at 5:30 am.

So common sense for me is, if SE is not able to provide a service worth the money, they don´t get any money from me unless they are. I do not care 1 cent why they are not able to. I am aware of the semiconductor shortage, I work in IT for over 25 years as a system engineer. Where I work we suffer from that too, but you know what, our customers don´t freaking care too, they care about us providing the service they paid for. That´s how business works, it does not work with excuses.

Honestly what is that with gamers excusing every- and anything so easily, you are customers and you and your money is more worth than Square Enix is providing at the moment.

My subscription ends by the end of december, if this shit show is going on by then, i won´t resubscribe. That´s my common sense.

[lezard21]

Unless like you explained you get #1 then the client technically see's you as logged-in so basically you go to the back end of the bus.

Which happens with an exceedingly high frequency to handwave it as an "unless" scenario.

Not to mention you also had thousands of people getting kicked from the queue, tried login back in immediately only to get insta kicked out by a 2002 error multiple times, and by the time they manage to get back in they lost their queue spot

I am aware of the semiconductor shortage, I work in IT for over 25 years as a system engineer. Where I work we suffer from that too, but you know what, our customers don´t freaking care too, they care about us providing the service they paid for. That´s how business works, it does not work with excuses.

Well said, I work in a pharmacy and I can't even begin to imagine the shitstorm that would unleash if I told a patient I won't be able to get their medicine till maybe next week without actually being certain becausenof Covid and stuff

[Kylarfaith]

Ok, screw it. Whole evening Queue like hell, and everytime after 1000 places down it crashes with "Lobby server encountered an error". Don´t have time for this. Have 16mnths old daughter and can play only one or two hours at night. Since EA on 3rd I had only one night I could login without bigger problem.
Wish you luck.

[Pixelburst]

Ok, screw it. Whole evening Queue like hell, and everytime after 1000 places down it crashes with "Lobby server encountered an error". Don´t have time for this. Have 16mnths old daughter and can play only one or two hours at night. Since EA on 3rd I had only one night I could login without bigger problem.
Wish you luck.

That's really disheartening to hear that you haven't been able to play much at all. At this rate we need more than an apology from Square Enix.

[Kolaina]

Starting to wonder how so many people have hours to wait in queue, just to get booted and try again. So much free time to waste.
Anyways, time for work

[Pixelburst]

Starting to wonder how so many people have hours to wait in queue, just to get booted and try again. So much free time to waste.
Anyways, time for work

Because a lot of people took Paid-Timeoff only for it to be a waste honestly. Everyone has a right to be angry when they're sitting in queues for hours trying to play.

[Araxes]

I tanked a Dungeon for some folks that had been sitting in queue for nearly an hour (2 DPS). I DC'd in Dungeon for unknown reasons (My internet was/is fine): 6k queue.

Guess i can go to bed early cause i will not be back in the dungeon before midnight.

[EtherRose]

So common sense. Well, I tell you something about common sense. We subscribed to a service where we pay money for. SE is not able at this point in time to provide that service for me (and others) to an extent that I am comfortable with. When I come home at 7 pm I stare at a queue of around 8k players waiting, even if I do not get disconnected I face around 4 hours plus to wait. By that time i have to go sleep because my night ends at 5:30 am.

So common sense for me is, if SE is not able to provide a service worth the money, they don´t get any money from me unless they are. I do not care 1 cent why they are not able to. I am aware of the semiconductor shortage, I work in IT for over 25 years as a system engineer. Where I work we suffer from that too, but you know what, our customers don´t freaking care too, they care about us providing the service they paid for. That´s how business works, it does not work with excuses.

Honestly what is that with gamers excusing every- and anything so easily, you are customers and you and your money is more worth than Square Enix is providing at the moment.

My subscription ends by the end of december, if this shit show is going on by then, i won´t resubscribe. That´s my common sense.

Which is why they gave the 7 days to compensate so you don't lose money. Of course they will give more depending on how long and how severe it gets/continues. If they fix the queue issue before this Friday than you are getting FREE days. I also don't get home till about 7:15pm. The longest queue I've been in is around 4700 which took about 1H 20m. So I think you are overly exaggerating on the whole 4+ hours waiting around 8k.

[MaxCarnage]

Because a lot of people took Paid-Timeoff only for it to be a waste honestly. Everyone has a right to be angry when they're sitting in queues for hours trying to play.

I mean, I think using vacation time to play a game is silly. But if you did that, at least you're still get paid regardless, so it's not a real loss.

[Crushnight]

3 hours of 3001 error.
5 hours until raid group wants to do the new extremes.
Many times less than 1k in queue before the boot.

I may not get in to play with them in that timeframe, this sucks, I've tried using the go to another server for an hour and that doesn't even want to work so I am stuck.

I am annoyed and frustrated that I cannot log in atm and I hope SE would eventually fix their log in servers for future patches and expansion launches.

Yes I am on Gilgamesh and I fully expect long queue times regularly but this is really bad and I have no clue if I'll make it for raid group in 5 hours >_> as that is closer to prime time.