Enough is enough

[Mordranar]

Just sprinkling a little common sense here since its obviously absent.

So common sense. Well, I tell you something about common sense. We subscribed to a service where we pay money for. SE is not able at this point in time to provide that service for me (and others) to an extent that I am comfortable with. When I come home at 7 pm I stare at a queue of around 8k players waiting, even if I do not get disconnected I face around 4 hours plus to wait. By that time i have to go sleep because my night ends at 5:30 am.

So common sense for me is, if SE is not able to provide a service worth the money, they don´t get any money from me unless they are. I do not care 1 cent why they are not able to. I am aware of the semiconductor shortage, I work in IT for over 25 years as a system engineer. Where I work we suffer from that too, but you know what, our customers don´t freaking care too, they care about us providing the service they paid for. That´s how business works, it does not work with excuses.

Honestly what is that with gamers excusing every- and anything so easily, you are customers and you and your money is more worth than Square Enix is providing at the moment.

My subscription ends by the end of december, if this shit show is going on by then, i won´t resubscribe. That´s my common sense.

[EtherRose]

So common sense. Well, I tell you something about common sense. We subscribed to a service where we pay money for. SE is not able at this point in time to provide that service for me (and others) to an extent that I am comfortable with. When I come home at 7 pm I stare at a queue of around 8k players waiting, even if I do not get disconnected I face around 4 hours plus to wait. By that time i have to go sleep because my night ends at 5:30 am.

So common sense for me is, if SE is not able to provide a service worth the money, they don´t get any money from me unless they are. I do not care 1 cent why they are not able to. I am aware of the semiconductor shortage, I work in IT for over 25 years as a system engineer. Where I work we suffer from that too, but you know what, our customers don´t freaking care too, they care about us providing the service they paid for. That´s how business works, it does not work with excuses.

Honestly what is that with gamers excusing every- and anything so easily, you are customers and you and your money is more worth than Square Enix is providing at the moment.

My subscription ends by the end of december, if this shit show is going on by then, i won´t resubscribe. That´s my common sense.

Which is why they gave the 7 days to compensate so you don't lose money. Of course they will give more depending on how long and how severe it gets/continues. If they fix the queue issue before this Friday than you are getting FREE days. I also don't get home till about 7:15pm. The longest queue I've been in is around 4700 which took about 1H 20m. So I think you are overly exaggerating on the whole 4+ hours waiting around 8k.

[Maxilor]

So common sense. Well, I tell you something about common sense. We subscribed to a service where we pay money for. SE is not able at this point in time to provide that service for me (and others) to an extent that I am comfortable with. When I come home at 7 pm I stare at a queue of around 8k players waiting, even if I do not get disconnected I face around 4 hours plus to wait. By that time i have to go sleep because my night ends at 5:30 am.

So common sense for me is, if SE is not able to provide a service worth the money, they don´t get any money from me unless they are. I do not care 1 cent why they are not able to. I am aware of the semiconductor shortage, I work in IT for over 25 years as a system engineer. Where I work we suffer from that too, but you know what, our customers don´t freaking care too, they care about us providing the service they paid for. That´s how business works, it does not work with excuses.

Honestly what is that with gamers excusing every- and anything so easily, you are customers and you and your money is more worth than Square Enix is providing at the moment.

My subscription ends by the end of december, if this shit show is going on by then, i won´t resubscribe. That´s my common sense.

I would agree with this if you weren't already being compensated with free game time and (according to the devs) you will CONTINUE to be compensated with free game time until the issues are solved.

You're essentially playing the game for free right now and until the issues are solved, so relax.

[EtherRose]

I would agree with this if you weren't already being compensated with free game time and (according to the devs) you will CONTINUE to be compensated with free game time until the issues are solved.

You're essentially playing the game for free right now and until the issues are solved, so relax.

I've had my fair share of that type of person in retail. The Karen's, basically. Even when the company is facing problems beyond their grasp and they try to compensate their customers to keep them happy they just get spit on. The customer of course would gladly take the compensation but in the end they always want more. The "I do not care 1 cent why they are not able to" attitude gives it away. Ignorance at best.

In case people are lost, this reply is in regards to Mordranar.