How do we get refund for early access?

[BigHoffie]

Ah, I absolutely love that no matter the MMO, the protests about a new expansion launch(Which we all know how it's going to go down months prior to release) remains largely the same. Lovely.

I dunno, I've been through my share of launches of games. This is the first time I've not even been allowed to enter the queue, much less gotten into it and subsequently booted from the queue and forced to start at the back of the line again.

[Moonlite]

Maybe I should start a tally for threads of people expecting something that they weren't promised...

But were sold in advertisement. So what is it? The player wasn't sold something or SE false advertised when promoting the product? It really can't be both.

[AnnRam]

first world problems are the worst, i mean we cant login to a highly anticipated expansion on launch day? oh the humanity how will we ever recover from such devastation

People bought the expansion months ago because SE advertised it with Early access, otherwise many people wouldn't even bother and just wait a few weeks/months etc.

[CazzT]

You are not guaranteed to play on day one. No game is.

Imagine this mentality about literally any other product in the world....

Stop making excuses.

[keichirou]

in short yes, SE promoted early access, if it was a "Bonus" like many here stated then why the preorders and not just leave it as "official release", no, they went and used the early access as way to get the money from "preorders".
An quick example, say you get to preorder an iphone, you pay to have the item before anyone else thats the whole idea, that in the end you'll get the same item as everyone else is a different story , but apple promoted the "early drop", so if they come and cannot fulfill what was promised then it could be labeled as false advertisement , same as here , i understand the frustration of several here but in tge end is just a game, remember that....

[lezard21]

Alright since people on this thread are semantic warrior I'll edit the OP.

How do I request a refund for the current month subscription + expansion? I am paying a monthly subscription plus the expansion to be able to play the game whenever I want on the 28-31 days of the month, yet I'm currently unable to do so, whereas free trial accounts who do not pay a subscription are able to.

[MilkieTea]

Alright since people on this thread are semantic warrior I'll edit the OP.

How do I request a refund for the current month subscription + expansion? I am paying a monthly subscription plus the expansion to be able to play the game whenever I want on the 28-31 days of the month, yet I'm currently unable to do so, whereas free trial accounts who do not pay a subscription are able to.

Free trial accounts who do not pay a subscription are, in fact, not able to play until everyone who pays a subscription has gotten into the game. They are effectively always last in queue, and if someone with a paying subscription enters into the queue the Free trial player will be pushed behind them.

[Lufir]

You did not pay for early access you paid for Endwalker. The game does not actually launch til the 7th.

We all know that the 7th is not the actual release date. Those are just late people

[Roksahlid]

Dispute the charge on your card. That is what Im gonna do if I dont get in the game soon.

[Saefinn]

Some of these arguments bring me back to my customer service days.

The reality is you're not entitled to as much as you think you are. A lot of the things you think you are entitled too are most often or not offered as gestures of good will. It's possible they might offer something for the people who had problems they might not, but what certain is that people aren't /entitled/ to it.

The other reality is any agreements you make on purchase are binding. But let's be honest, none of us read them, but that's on us not them, they exist for a reason.

They offered Early Access as a reward for pre-ordering. They've not sold you early access.
However, they've given you your early access code and no doubt people have claimed the early access on their account? And got the rewards? And the early access status?

The only reason you cannot properly use this is because there's a problem affecting the service. It's not them misselling a product, it's not them breaking any consumer agreements, it's not a lot of things.
If there's a problem with your mobile phone service? if a TV channel is down or any other services, they've not missold you anything even if it's down on day 1 of use.

At least cut the dev team a break, whilst I have no issue offering them fair criticism (and normally it's constructive and not throwing toys out of my pram) when there are issues, but I think they did as much as they could to mitigate these issues...these issues which are common for MMO's of large scale.

With the massive influx of players recently, mixed with the global shortage of capacitors and COVID they've not been able to add more servers, which would be the way to mitigate this issue, because an individual server has a certain amount of resources they can give out just like your PC. And they'd likely need to be servers matching certain specifications, so if they simply cannot get the servers they need or set them up and configure them in their respective locations. There is a massive demand for these capacitors too.

And they've been transparent about this issue too and it's affected businesses around the world.

I can empathise that it sucks and I know people's excitement to play and having probably to do so. For sure. But folks are kinda overdoing it with the customer entitlement thing.