How do we get refund for early access?

[Saefinn]

You visit a hair dresser, get the haircut. Contact Square Enix customer service and ask to speak to a manager.


It's not really something you're entitled to a refund for? Early Access was a reward for pre-ordering. It's an MMO with a huge population, teething issues happen. I think it's pretty silly to be asking for a refund. You are getting the product and service you paid for and likely covered by any agreements we all skip reading before proceeding.

[NegativeS]

Maybe I should start a tally for threads of people expecting something that they weren't promised...

[Hasrat]

Maybe I should start a tally for threads of people expecting something that they weren't promised...

Nah, at this point we need a whole bingo card.

[Moonlite]

Maybe I should start a tally for threads of people expecting something that they weren't promised...

But were sold in advertisement. So what is it? The player wasn't sold something or SE false advertised when promoting the product? It really can't be both.

[Saefinn]

Some of these arguments bring me back to my customer service days.

The reality is you're not entitled to as much as you think you are. A lot of the things you think you are entitled too are most often or not offered as gestures of good will. It's possible they might offer something for the people who had problems they might not, but what certain is that people aren't /entitled/ to it.

The other reality is any agreements you make on purchase are binding. But let's be honest, none of us read them, but that's on us not them, they exist for a reason.

They offered Early Access as a reward for pre-ordering. They've not sold you early access.
However, they've given you your early access code and no doubt people have claimed the early access on their account? And got the rewards? And the early access status?

The only reason you cannot properly use this is because there's a problem affecting the service. It's not them misselling a product, it's not them breaking any consumer agreements, it's not a lot of things.
If there's a problem with your mobile phone service? if a TV channel is down or any other services, they've not missold you anything even if it's down on day 1 of use.

At least cut the dev team a break, whilst I have no issue offering them fair criticism (and normally it's constructive and not throwing toys out of my pram) when there are issues, but I think they did as much as they could to mitigate these issues...these issues which are common for MMO's of large scale.

With the massive influx of players recently, mixed with the global shortage of capacitors and COVID they've not been able to add more servers, which would be the way to mitigate this issue, because an individual server has a certain amount of resources they can give out just like your PC. And they'd likely need to be servers matching certain specifications, so if they simply cannot get the servers they need or set them up and configure them in their respective locations. There is a massive demand for these capacitors too.

And they've been transparent about this issue too and it's affected businesses around the world.

I can empathise that it sucks and I know people's excitement to play and having probably to do so. For sure. But folks are kinda overdoing it with the customer entitlement thing.

[ryouma17]

first world problems are the worst, i mean we cant login to a highly anticipated expansion on launch day? oh the humanity how will we ever recover from such devastation

[Lanadra]

first world problems are the worst, i mean we cant login to a highly anticipated expansion on launch day? oh the humanity how will we ever recover from such devastation

We at least know that such devastation was not their intention.

[Kacho_Nacho]

We at least know that such devastation was not their intention.

HA! That actually made laugh in real life. Thanks!

[AnnRam]

first world problems are the worst, i mean we cant login to a highly anticipated expansion on launch day? oh the humanity how will we ever recover from such devastation

People bought the expansion months ago because SE advertised it with Early access, otherwise many people wouldn't even bother and just wait a few weeks/months etc.

[DBriggs304]

Wow, thanks. This is the fabled helpful FF community I was told about it seems

You're welcome. We are helpful when it's an actual question.

(You weren't really asking for help)