I purchased early access from Steam but I have not been able to log in at all. What's the process to request a refund?
I purchased early access from Steam but I have not been able to log in at all. What's the process to request a refund?
after you claim your pre order rewards you can't refund.
You don't for early access.
You can for the entire expansion.
(You already know the process)
As long as game subscription time is not used then you are correct. If your still charged and not able to play that is a whole different beast.
You didn't pay for early access, is what Briggs is saying. You paid for the expansion, early, and therefore got the free bonus of playing Early Access. In order to refund Early Access you'd have to just refund the entire expansion as you simply paid early for the expansion. If you paid extra for early access, then you could ask for a refund specifically for early access. However the price of the expansion was the same regardless of if you paid early or not.
|
![]() |
![]() |
![]() |
|
Cookie Policy
This website uses cookies. If you do not wish us to set cookies on your device, please do not use the website. Please read the Square Enix cookies policy for more information. Your use of the website is also subject to the terms in the Square Enix website terms of use and privacy policy and by using the website you are accepting those terms. The Square Enix terms of use, privacy policy and cookies policy can also be found through links at the bottom of the page.