How do we get refund for early access?

[lezard21]

I purchased early access from Steam but I have not been able to log in at all. What's the process to request a refund?

[Musashidon]

after you claim your pre order rewards you can't refund.

[DBriggs304]

You don't for early access.
You can for the entire expansion.

(You already know the process)

[lezard21]

You don't for early access.
You can for the entire expansion.

(You already know the process)

Wow, thanks. This is the fabled helpful FF community I was told about it seems

[MilkieTea]

You didn't pay for early access, is what Briggs is saying. You paid for the expansion, early, and therefore got the free bonus of playing Early Access. In order to refund Early Access you'd have to just refund the entire expansion as you simply paid early for the expansion. If you paid extra for early access, then you could ask for a refund specifically for early access. However the price of the expansion was the same regardless of if you paid early or not.

[Saefinn]

You visit a hair dresser, get the haircut. Contact Square Enix customer service and ask to speak to a manager.


It's not really something you're entitled to a refund for? Early Access was a reward for pre-ordering. It's an MMO with a huge population, teething issues happen. I think it's pretty silly to be asking for a refund. You are getting the product and service you paid for and likely covered by any agreements we all skip reading before proceeding.

[NegativeS]

Maybe I should start a tally for threads of people expecting something that they weren't promised...

[ryouma17]

first world problems are the worst, i mean we cant login to a highly anticipated expansion on launch day? oh the humanity how will we ever recover from such devastation

[DBriggs304]

Wow, thanks. This is the fabled helpful FF community I was told about it seems

You're welcome. We are helpful when it's an actual question.

(You weren't really asking for help)

[Aelin_Ashryver]

You paid exactly nothing for early access, it was a bonus for purchasing early and you know it. You won't get a penny back.