To catch you up with 1k+ pages of text, the Long Story Short was the devs wanted to have their cake and eat it and tried to please two different groups at once. Essentially they changed gears about mid way through development to include viera, at the expense of Female Hrothgars. They wanted the more beastlike race to give options to players coming from other MMOs, while giving Viera to the hardcore fanbase that revolves around them. So we got what we got on release. The sticking point unfortunately is that with the current 'character creation' engine they use, every time they introduce a new race (or sex), they have to more or less go back and manually fit all existing equipment onto those models. That alone is a huge burden on their resources, especially when every new xpac drops, thats gonna be an easy 100+ new peices they have to manually adjust. Top this off with the fact that they have issues implementing both Viera and Hrothgar in terms of customization (lack of hats, hairstyles, and other aspects), and of course you get enough of the player base (though probably not the majority) not happy with how they went about this.
What I and others have pointed out, though, that the thing holding them back is the antiquated engine for characters. If they were to just sink the energy and resources into updating it to be on par with more modern MMOs, theyd be killing a flock of birds with a stick of dynamite. Itd give the people who want more customization what they want, help insulate the game against showing its age, fix a lot of the issues associated with adding races, and correct issues with Hrothgar and Viera that exist. Considering the lack of updates on Hrothgar and Viera along with other things, there is a ok possibility that this is what theyre intending to do. No guarentees though, just cross your fingers.





