This has now become beyond ridiculous!

[Krotoan]

Q: With the two new races' unique heads, how will their headgear work?

A: It won't be displayed, because those face parts wouldn't work in FFXIV's system if headgear were involved. Even Viera ears would've had to be moved down to where Miqo'te ears are. It would've been meaningless if you couldn't go all-out creating characters from these new races, so we decided that helmets wouldn't be necessary. You can equip them, but they won't be displayed. However, things that replace the head are OK, like the snowman head, fat chocobo head, etc. No glasses. Basically, the default is that it won't be shown, and only things that replace the head are ok. We'll make more things compatible over time, bit by bit, but they won't be compatible at launch.

This is a translated Q&A from March 2019.
https://www.gamer.ne.jp/news/201903240006/

It was after this interview that Yoshida learned that some of his staff had done off the clock work making a limited number of pieces of headgear work for viera and hrothgar work. But the initial implementation was always to be that the only pieces that would be display are those that replace the entire head. They did indeed make more available. But it shouldn't really be a surprise that with all the other stresses on the work environment over the past year that adding additional helms to the races was not considered a high priority. Playable content always takes priority over something like this where the game works even if you can't wear hats, especially when this is an issue that effects less than 10% of the playerbase.

Again.. where does it say the two new races will never get any new hats?

They'd get some, not all. Particularly hats, helmets. "Not 100% of headgear".

I'm more concerned that they have seem to have forgotten about them. They get left out of a multitude of event rewards, and have gotten zero updates, even though it was stated they would receive more hairs. They have gone on to update this game, as if viera/hrothgar don't even exist. EVEN IF they announced some new hairstyles in May, or for 6.0, that's WAY TOO long of a wait! I just wonder how many hairstyles, and event items, viera will continue to be left out of during EW..

My point being.. again.. where does it say they will never get any of the new headgear?

You know, I wouldnt be surprised if the items they were planning to add "bit by bit" were those that the team managed to get done in their own time, behind Yoshidas back - so instead of every patch being something minor like "Hooray, Viera and Hrothgar can use this one type of flower for their hair now!" we got everything at once (even the glasses, that Yoshida said we wouldnt get).

Each time I read a post like the OPs, I'm feeling more and more like as if they shouldnt have done any of this in the first place. They had communicated that adding a new race wasnt really a possibility, but people cried, so they somehow pulled it off. And now people are crying again because they dont understand that they actually meant what they said when they said "No helmets, no hats"...

could be.. but also.. again.. If they said "the two new races will never get any new headgear" I'd concede that.. but.. they left it quite open ended and implied that it would merely take longer to adapt some rewards (though not all).




What I'm trying to say is that there was never a direct statement that the two new races were just not going to get any new headgear ever and the sentiment of frustration at not getting event headgear (or even a replacement) for an event conceived nearly 2 years after the race has been released is pretty understandable.