Is there any game out there with a worse support team than final fantasy?

[Valkyrie_Lenneth]

Hello.

I am the owner of the account that was hacked from OP's post. Since being rolled back (of which I lost items such as weekly books but the weekly clears remain intact, cheers SE), they have confirmed that they acknowledge illicit activity happened on my account during the day that I stated. Indeed, if I can see that my account was logged into from Austria about 40 minutes after my last login (2:42am,UK; 3:10am, Austria), then not only can they see this too, but they have the ability to deduce that it is physically impossible to be my own intent of this theft. I have yet to determine how my information was taken, as I don't usually click on links and only enter my password into the launcher (I don't even trust these potato forums really). However, my ISP reported suspicious activity between the hours of when I supposedly logged in from Austria (between 3:10am and 3:40am UK time). I can only assume this is one of their measures to bypass the account lock system when a foreign IP attempts to log in.

Anyway, since they have acknowledged that it was illicit, surely that implies that the theft of the FC chest gil was also illicit, and that by not doing anything about it they are just saying 'haha sucks lol' to an entire sub-community in the game (my FC). Access precautions are a strawman argument, because what if the FC leader had been the one hacked instead? What would be your argument then? The gil can be traced if they are willing to do it, and I suspect their main reasoning for not dealing with FC-related matters is simply because they are too fudging lazy.

Because it would then be simple for people to make accounts, "steal" from their fc, report it, get the gil back, have it moved around to other fc chests and then recovered, doubling the gil over time. VPNs can show the account logging in from who knows where, "proving" it wasn't them.

[Misutoraru]

Because it would then be simple for people to make accounts, "steal" from their fc, report it, get the gil back, have it moved around to other fc chests and then recovered, doubling the gil over time. VPNs can show the account logging in from who knows where, "proving" it wasn't them.

this is exactly what I was talking about

it will be a It will just be a "rashomon"

how to tell which side is telling the truth?

even if there is a way, I doubt it will require assistance from external source. Not only the third party might not agree to provide assistance, it will also taken SE substantial amount of effort to just investigate 1 single case

[Gora]

Because it would then be simple for people to make accounts, "steal" from their fc, report it, get the gil back, have it moved around to other fc chests and then recovered, doubling the gil over time. VPNs can show the account logging in from who knows where, "proving" it wasn't them.

But what is the difference? The rollback still means the gil stolen is in circulation, while being replenished on the character that was rolled back. It is no different from this, except that getting rolled back means you cant play for 1 or 2 days due to lost progress (and if gil making is your primary motive, you can still trade it prior to the rollback for further gains). So if they're willing to do this, why aren't they willing to offer help in regards to FC chest matters? It seems rather flawed to me, and, as I have already said, seems to be mostly because they are lazy and/or would rather devote their manpower to dealing with petty harrassments in-game.

Or just make sure anyone with gil/rank privileges has a security token.

Ah, I forgot to pre-empt this one too. While I personally did not have a security token, there are literally hundreds of stories on reddit and the like of people showing that their accounts had been breached despite having 2 step verification. I think there was one particular post from a guy showing how poor the 2 step verification from SE was, and how easily it could be bypassed with the right tech knowledge, though fvck if I can find where it was. On a reddit thread somewhere, I'm sure google can find it. There are, just like in this thread, SE white knights trying to play contrary in the defence of their glorious nippon developer, but they are usually the minority.