Or just make sure anyone with gil/rank privileges has a security token.OP Sorry to hear about your troubles. I have no idea why you aren't getting help since it seems clear the theft occurred while your friend's character was being hacked. I'm not sure if posting here is going to help but it will at least highlight the issue for any FC leaders who may be unaware that unlike other games, 'promote' in FFXIV includes permission to promote to and above your own rank.
We really need a revamp of the FC 'hierarchy'. This has caused so many problems for FCs due to people not realising how it works and thinking their FC assets are safe.
Not every FC leader wants to be a dictator but sadly the only way to safeguard the gil, goods etc in your FC is for the leader to prevent other ranks accessing them. As soon as you start sharing power and giving permissions to lower ranks, you are at risk.
I'd dearly love Square to change this and make us a proper heirarchy but this issue has been going on for years (as a quick search of this forum will show) and nothing has ever been done.
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