First of all, victim blaming! Second of all, banks care about identity theft so they would care.

Finally, and most relevantly, the person who stole it hacked on to my friend's account, invited a dummy player to the FC, promoted them to the rank that could take money, proceeded to take aforementioned money, then left the FC. That's straight up theft and the support doesn't want to deal with it because I'm not the one that got hacked, even though the FC is very communal so I'm also a victim here.